Healthcare Customer Service Advisor

Are you an experienced Customer Service Advisor looking to build your career within the healthcare and life sciences sector?

We are recruiting for a Healthcare Customer Service Advisor to join a fascinating organisation based in East Oxford.

Working closely with customers and laboratories, you'll play a key role in coordinating diagnostic testing orders, managing customer enquiries and delivering an exceptional customer experience.

This is an exciting opportunity to join an innovative business where you'll work alongside scientific and operational teams, helping to ensure the smooth delivery of laboratory services that ultimately support improved patient outcomes.

Responsibilities

• Acting as the first point of contact for customers and testing laboratories, providing professional, responsive and solutions‑focused support.
• Managing customer enquiries via phone and email, ensuring queries are resolved accurately and efficiently.
• Coordinating customer testing orders from receipt through to completion, liaising with laboratory teams to monitor testing progress and provide timely updates.
• Building strong relationships with customers, delivering a consistently high level of service and fostering long‑term partnerships.
• Maintaining accurate customer and order records using Excel and internal systems, ensuring compliance with quality standards and company procedures.
• Supporting the onboarding of new customers and providing ongoing guidance throughout their customer journey.
• Working collaboratively with internal scientific, laboratory and operational teams to ensure orders are processed efficiently and customer expectations are exceeded.
• Supporting the implementation and continuous improvement of order management processes and systems to enhance service delivery.
• Rewards
• Competitive salary of up to £32,000, plus annual target bonus.
• 25 days' annual leave plus bank holidays and an additional day off for your birthday.
• Hybrid working with a minimum of three days per week on site.
• Private medical insurance.
• Health and wellbeing app.
• Life assurance and Group Income Protection.
• Enhanced pension scheme with a total contribution of 8%.
• Free on-site parking.
• The Company

This client operates at the forefront of their sector; this is an exciting time to join them!

Experience Essentials

• Previous experience in a customer service, customer support, client services or customer care role within a healthcare, clinical, diagnostics, laboratory or life sciences environment.
• A Life Sciences degree or relevant scientific qualification would be desirable.
• Strong Microsoft Excel and Power Point skills, with experience using CRM or order management systems.
• Excellent organisational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Outstanding communication and relationship‑building skills, with a proactive and customer‑focused approach.
• The ability to work independently while contributing effectively within a collaborative team.
• Location

This hybrid role is based in East Oxford, with a minimum of three days per week on site. The office offers free parking and excellent public transport links.

Opportunity

If you're looking to develop your career within an innovative healthcare organisation and want to combine excellent customer service with the opportunity to work in a specialist environment, we'd love to hear from you.

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