At a Glance
- Tasks: Coordinate diagnostic testing orders and manage customer enquiries in healthcare.
- Company: Innovative organisation in East Oxford focused on healthcare and life sciences.
- Benefits: Gain valuable experience in a supportive environment with career growth potential.
- Other info: Join a dynamic team dedicated to improving healthcare services.
- Why this job: Make a real difference in patient outcomes while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 28500 £ per year.
Are you an experienced Customer Service Advisor looking to build your career within the healthcare and life sciences sector?
We are recruiting for a Healthcare Customer Service Advisor to join a fascinating organisation based in East Oxford.
Working closely with customers and laboratories, you ll play a key role in coordinating diagnostic testing orders, managing customer enquiries and delivering an exceptional customer experience.
This is an exciting opportunity to join an innovative business where you ll work alongside scientific and operational teams, helping to ensure the smooth delivery of laboratory services that ultimately support improved patient outcomes.
Healthcare Customer Service Advisor Responsibilities This position will involve, but will not be limited to: Acting as the first point of contact for customers and testing laboratories, providing professional, responsive and solutions-focused support.
Managing customer enquiries via phone and email, ensuring queries are resolved accurately and efficiently.
Coordinating customer testing orders from receipt through to completion, liaising with laboratory teams to monitor testing progress and provide timely updates.
Building strong relationships with customers, delivering a consistently high level of service and fostering long-term partnerships.
Maintaining accurate customer and order records using Excel and internal systems, ensuring compliance with quality standar...
Healthcare Customer Service Advisor employer: Allen Associates
Allen Associates is an exceptional employer, offering a dynamic work environment in the heart of Oxford where innovation meets collaboration. Employees benefit from a competitive salary, continuous professional development opportunities, and a culture that values research and data-driven insights, making it an ideal place for those looking to grow their careers while contributing to meaningful projects in threat intelligence.
