At a Glance
- Tasks: Support customers by responding to queries, handling payments, and ensuring a seamless experience.
- Company: Join a renowned brand known for its excellent reputation and supportive team culture.
- Benefits: Full-time hours, weekly pay, tranquil office setting, and a dog-friendly environment.
- Other info: Immediate start required; great opportunity for career growth.
- Why this job: Gain valuable experience in customer service during a busy seasonal period.
- Qualifications: Proven customer service skills, strong communication, and IT-savvy.
The predicted salary is between 12.6 - 15.4 £ per hour.
Are you passionate about delivering excellent customer service and working in a supportive team environment? Do you have proven experience in a commercial customer service administration capacity? This is a great opportunity to join a renowned company during a busy seasonal period. You will play a key role in supporting customers, responding to queries and tickets, handling payments, answering the telephone, and ensuring their experience is seamless and positive.
Please note, this is a full-time, temporary position paid on a weekly PAYE basis and will require an immediate start; lengthy notice periods cannot be accommodated.
Responsibilities
- Monitoring customer orders across multiple systems to ensure timely fulfilment.
- Responding promptly and helpfully to customer tickets via Salesforce, email, and phone.
- Processing consumer warranties accurately and efficiently.
- Collaborating with Ecommerce, Finance, Warehousing and Logistics teams to resolve customer issues.
- Maintaining detailed, clear records of customer interactions.
- Achieving and maintaining KPIs related to response times and resolution quality.
- Assisting with other administrative tasks as required to support the team.
Rewards
- 37.5 hours per week, generally 9am to 5pm, with an unpaid lunch break.
- Gain experience with a well-respected, international brand.
- Opportunity to work in a tranquil, rural office setting with ample parking and proximity to local bus services.
- The office environment is welcoming and dog-friendly.
Experience Essentials
- Proven ability to deliver high-quality customer service, particularly under pressure - demonstrated by experience in a similar position.
- Strong verbal and written communication skills in English.
- Excellent organisational and prioritisation skills.
- Confident user of MS Office, with experience of Salesforce and SAP.
- IT-savvy, with the ability to adapt quickly to new systems.
- Calm, meticulous, and helpful approach to record-keeping and problem-solving.
- Positive team attitude and proactive mindset.
- Experience in high-volume, quality-led environments.
If you would like to explore this excellent opportunity, then please apply online today.
Temporary Customer Service Administrator in Harwell employer: Allen Associates
As a Global Training Coordinator, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With a strong focus on collaboration and innovation, our company offers generous benefits including 25 days of annual leave, a discretionary bonus scheme, and opportunities for professional advancement. Located in a vibrant area, we foster a culture of inclusivity and engagement, ensuring that every team member feels valued and empowered to contribute to our global learning initiatives.
