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- Tasks: Build relationships and deliver top-notch customer service while managing client accounts.
- Company: Join a rapidly expanding, forward-thinking organisation with a friendly team culture.
- Benefits: Enjoy flexible working, a performance bonus, and 25 days holiday per year.
- Why this job: Be part of a dynamic team focused on customer success and personal development.
- Qualifications: Experience in B2B service delivery and excellent communication skills are essential.
- Other info: Must have a valid driver's licence and be tech-savvy.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Account Manager
We are searching for a brilliant candidate to fill this fantastic vacancy with this forward-thinking and rapidly expanding collaborative organisation. They are looking for an exceptional professional with customer success experience who builds relationships with ease and has exceptional attention to detail.
Customer Account ManagerResponsibilities
As the Customer Account Manager your responsibilities will include:
- Build and maintain excellent working relationships with key customers
- Deliver outstanding customer service to ensure customer\’s engagement and maximise customer success and service delivery
- Provide critical data analysis and advice on products and service
- Ensure the successful completion of the onboarding process and remaining within the system during renewal
- Ensure accuracy and timely progression of client accounts with assistance of customer service department
- Develop progress plans and tools for clients to track solutions
- Ensure escalations are delegated appropriately
- Promote the ethos of the company and provide first-class service to clients
Customer Account Manager Rewards
Alongside a competitive salary, the Customer Account Manager will receive the following benefits:
- A performance related bonus
- 25 days holiday per annum
- Company credit card, laptop and mobile
- Flexible working arrangements
- Flexi Friday
- Refer a Friend scheme
- Company pension scheme and sickness/compassionate leave scheme
- Free parking on site
The Company
Our client is a forward-thinking and rapidly expanding organisation. They have a hardworking but friendly team with a lot of personal development and progression opportunities.
Customer Account ManagerExperience
The successful candidate will be able to demonstrate:
- Demonstrable experience in a B2B service delivery role
- Able to manage key relationships with stakeholders providing exceptional customer service
- A team player, results-driven and tactful when dealing with customer issues
- Excellent time management and communication skills
- A valid driver’s licence and access to a car
- Tech-savvy, analytical approach to data and used to working on CRM systems
- Energetic, enthusiastic and a willingness to learn and problem solve
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Customer Account Manager employer: allen-associates
Contact Detail:
allen-associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the company's ethos and values. Understanding their mission will help you align your approach during interviews and demonstrate how you can contribute to their customer success goals.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your ability to build and maintain relationships with key customers. Highlight instances where your attention to detail made a significant impact on customer satisfaction.
✨Tip Number 3
Brush up on your data analysis skills, especially in relation to CRM systems. Being able to discuss how you've used data to drive customer success will set you apart as a candidate who can provide valuable insights.
✨Tip Number 4
Showcase your problem-solving abilities by preparing to discuss challenges you've faced in previous roles and how you overcame them. This will demonstrate your energetic and enthusiastic approach to customer service.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and B2B service delivery. Use specific examples that demonstrate your ability to build relationships and provide exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the Customer Account Manager position, particularly your attention to detail and analytical approach.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed key relationships or delivered outstanding customer service. Use metrics or outcomes to illustrate your success in these areas.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at allen-associates
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in customer success roles. Be prepared to discuss specific examples of how you've built relationships and delivered outstanding service to clients.
✨Demonstrate Your Analytical Skills
Since the role requires a tech-savvy and analytical approach, come prepared with examples of how you've used data analysis to improve customer service or product delivery in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle escalations. Think of scenarios where you successfully managed customer issues and be ready to explain your thought process.
✨Emphasise Team Collaboration
As a Customer Account Manager, you'll need to work closely with various teams. Share examples of how you've collaborated with others to achieve results and ensure customer satisfaction.
