Allen Associates (Oxford) Ltd is seeking an experienced Contact Centre Manager to lead a remote team and drive performance improvements across channels. The role focuses on implementing new systems, KPIs, and quality frameworks while maintaining strong stakeholder relationships and a customer-centric culture.
The position offers flexible hours within a 37.5-hour framework and requires travel to London once a month for in-person alignment.
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Remote Contact Centre Leader - Transform Service employer: Allen Associates (Oxford) Ltd
Allen Associates (Oxford) Ltd is an excellent employer that values its employees by fostering a supportive work culture and providing opportunities for professional growth. Located in the vibrant town of Witney, this role offers a unique chance to make a meaningful impact on employee experiences while working alongside a dedicated team. With flexible working arrangements and a commitment to compliance and best practices, you will thrive in an environment that prioritises both personal and professional development.
Contact Details:
Allen Associates (Oxford) Ltd Recruitment Team
