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- Tasks: Build relationships and deliver top-notch customer service while managing client accounts.
- Company: Join a rapidly expanding, forward-thinking organisation with a friendly team culture.
- Benefits: Enjoy flexible working, 25 days holiday, performance bonuses, and regular social events.
- Why this job: Be part of a dynamic team focused on personal development and customer success.
- Qualifications: Experience in B2B service delivery, excellent communication skills, and a valid driver's licence required.
- Other info: This is a full-time hybrid role based in Oxford with free onsite parking.
The predicted salary is between 28800 - 43200 £ per year.
Customer Account Manager We are searching for a brilliant candidate to fill this fantastic vacancy with this forward-thinking and rapidly expanding collaborative organisation. They are looking for an exceptional professional with customer success experience who builds relationships with ease and has exceptional attention to detail. Customer Account Manager Responsibilities As the Customer Account Manager your responsibilities will include: Build and maintain excellent working relationships with key customers Deliver outstanding customer service to ensure customer\’s engagement and maximise customer success and service delivery Provide critical data analysis and advice on products and service Ensure the successful completion of the onboarding process and remaining within the system during renewal Ensure accuracy and timely progression of client accounts with assistance of customer service department Develop progress plans and tools for clients to track solutions Ensure escalations are delegated appropriately Promote the ethos of the company and provide first-class service to clients  Customer Account Manager Rewards Alongside a competitive salary, the Customer Account Manager will receive the following benefits: A performance related bonus 25 days holiday per annum Regular social events Company credit card, laptop and mobile Flexible working arrangements Flexi Friday Refer a Friend scheme Company pension scheme and sickness/compassionate leave scheme Free parking on site The Company Our client is a forward-thinking and rapidly expanding organisation. They have a hardworking but friendly team with a lot of personal development and progression opportunities. Customer Account Manager Experience The successful candidate will be able to demonstrate: Demonstrable experience in a B2B service delivery role Able to manage key relationships with stakeholders providing exceptional customer service A team player, results-driven and tactful when dealing with customer issues Excellent time management and communication skills A valid driver’s licence and access to a car Tech-savvy, analytical approach to data and used to working on CRM systems Energetic, enthusiastic and a willingness to learn and problem solve Location Our client’s lovely office is based in Oxford with free parking onsite. This is a full-time, hybrid role, working ideally 2-3 days in the office. How to Apply for this Customer Account Manager job If you would like to find out more about this excellent opportunity, then please apply online today! We aim to respond to all applications within 48 hours. Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on Twitter, LinkedIn and Facebook. For our latest vacancies follow our Jobs on Twitter
Customer Account Manager employer: Allen Associates
Contact Detail:
Allen Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what makes them tick will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company’s expectations and culture, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in B2B service delivery will demonstrate your capability to excel in this role.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive customer success in previous roles. This will resonate well with the tech-savvy aspect of the position.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer success experience and relationship-building skills. Use specific examples that demonstrate your ability to deliver outstanding customer service and manage key relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the Customer Account Manager position, particularly your analytical approach and experience with CRM systems.
Highlight Relevant Experience: In your application, emphasise your B2B service delivery experience and any relevant achievements. Discuss how you have successfully managed client accounts and contributed to customer success in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that all information is accurate and that your application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Allen Associates
✨Showcase Your Relationship-Building Skills
As a Customer Account Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed key customer relationships in the past, highlighting your communication skills and customer service excellence.
✨Demonstrate Attention to Detail
Attention to detail is essential for this role. Be ready to discuss specific instances where your meticulous nature has led to successful outcomes, such as ensuring accuracy in client accounts or delivering critical data analysis.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think about challenges you've faced in previous roles and how you resolved them, particularly in a B2B context.
✨Familiarise Yourself with CRM Systems
Since the role requires a tech-savvy individual, brush up on your knowledge of CRM systems. Be prepared to discuss your experience with these tools and how they have helped you manage customer accounts effectively.
