People Services Specialist - BenefitsNew Philadelphia, Pennsylvania in Manchester

The People Operations Specialist Benefits US will serve as the internal contact for benefits administration from inception/inquiry through to resolution. Strong communication skills and ability to maintain confidentiality and handle sensitive situations with empathy and sound judgment are critical in this role. Will work alongside the Benefits, HR & People teams, Finance, and Payroll to build and support best-in-class leave programs. This role is on our Shared Services team and reports to the HR Shared Services Manager and is based remotely, ideally on the East coast.

Here’s What You’ll Be Doing:

• Performs operational and transactional tasks required to administer company benefit programs, such as group health and welfare plans, life and disability insurance, and health spending accounts, for new hires, current, and terminated employees.
• Assists with the communication, implementation, and administration of employee benefits.
• Serve as main point of contact for employees regarding benefit eligibility, coverage, and other related matters.
• Coordinate daily benefits processing (enrolments, terminations, changes, COBRA, beneficiaries internally, as well as with external vendors).
• Track benefit elections and deductions in HRIS/Benefit Admin systems; resolve data issues and process data corrections.
• Troubleshoot benefits coverage issues that employees may be experiencing.
• Communicate and process benefit costs and paid leave payments for inclusion in bi-weekly & semi-monthly payroll runs; process benefit related funding wires and uploads.
• Ensures data integrity of all benefits information including payroll files, billing reports, census files, worksheets and confirmation statements.
• Reconcile, audit, and process monthly benefits billings.