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- Tasks: Support end user devices and ensure seamless experiences for visitors and production teams.
- Company: Join Warner Bros. Discovery, a leader in entertainment technology.
- Benefits: Competitive pay, hands-on experience, and a chance to work in a dynamic environment.
- Why this job: Be the tech hero behind iconic experiences at Warner Bros. Studios.
- Qualifications: 2-3 years in application support with a knack for problem-solving.
- Other info: On-site role with opportunities for growth and travel.
The predicted salary is between 36000 - 60000 £ per year.
Allegis Global Solutions is recruiting for a contract position at Warner Bros. Discovery.
Contract: 12 months
Studios & Experiences Technology are part of the Warner Bros. Discovery Technology group and look after the tech that supports our Global Retail, eCommerce and Tours and studios businesses, as well as the WB Studio Leavesden applications including Warehouse and facilities software.
The Studios & Experiences Technology Portfolio spans across the following key businesses and their back-end operations:
- Warner Bros. Studio Tour London, The Making of Harry Potter
- Warner Bros. Studio Tour Warehouse
We are now looking for an Application End User Device Specialist to support the successful day-to-day operational running of the tour and studio businesses, providing the best technical support to ensure that visitors to the tour and production teams at the studios have a seamless experience.
Please note: This role is based on-site five days per week.
Responsibilities include:
- Be the go-to point of contact for all end user device application hardware issues across the studios and tour business.
- Be a resource for the Project Ops team where required (hardware build / Testing / application support).
- Using our helpdesk system ensure that all service requests are triaged, answered, and resolved in a timely manner to meet our SLAs.
- Work with our vendors to log service tickets and follow up on incidents to ensure we are meeting SLAs for service.
- Complete regular PCI Audits, being meticulous with details.
- Update asset management information.
- Assist with regular reviews of users’ access to the various systems at the tour and studios.
- Assist in system upgrades where necessary, lead on the testing for these upgrades, partnering with the business for user acceptance testing.
- Form part of the Service team that supports priority issues and is on an “on call” basis.
- Flexibility to travel to remote sites due to business needs.
Qualifications & Experience:
- 2-3 years’ experience working in an Application Support role.
- Extensive experience with supporting end user devices: Mobile Devices, Point of Sale, Payment terminals, Printers, Scanners.
- Experience with using Automation tools for mass deployment of point of sale and mobile devices (Microsoft INTUNE).
- Experienced in investigating issues with complex transactional Point of Sale systems and resolving these issues.
- Experience in managing mobile devices using (Microsoft INTUNE) as a tool to do this.
- Calm under pressure.
- Ability to use knowledge, facts, and data to effectively solve problems.
- Experience of working in a PCI environment.
Application Support Specialist in Watford employer: Allegis Global Solutions
Contact Detail:
Allegis Global Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist in Watford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Warner Bros. Discovery. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, demonstrate your problem-solving abilities during interviews. Talk through how you'd tackle common issues with end user devices.
✨Tip Number 3
Be ready for on-the-spot questions! Brush up on your knowledge of PCI compliance and application support. We want to see that you can think on your feet and handle pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Application Support Specialist in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Specialist role. Highlight your experience with end user devices and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with tools like Microsoft INTUNE, as it’s super relevant for us.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We love candidates who can stay calm under pressure and use data to solve problems effectively. Share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Allegis Global Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of end user devices, especially mobile devices and point of sale systems. Be ready to discuss your experience with tools like Microsoft Intune and how you've used them in past roles. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous application support roles. Think about specific challenges you've faced and how you resolved them using data and facts. This will demonstrate your ability to think critically and act decisively when problems arise.
✨Familiarise Yourself with the Company
Do a bit of homework on Warner Bros. Discovery and their Studios & Experiences Technology Portfolio. Understanding their business and the tech they use will help you tailor your answers and show genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can contribute to their success.
✨Be Ready for On-the-Spot Scenarios
Since this role involves being the go-to person for technical support, be prepared for situational questions. Think about how you would handle urgent requests or service tickets. Practising these scenarios can help you feel more confident and articulate during the interview.
