At a Glance
- Tasks: Support manufacturing processes with tech solutions and improve applications for efficiency.
- Company: Join a leading company committed to innovation and inclusivity.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact by enhancing tech in manufacturing and driving improvements.
- Qualifications: Degree in science, engineering, or computing; IT background preferred.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
The role is site based and will provide technical analysis and development of solutions in support of manufacturing processes, and will manage the deployment, testing, validation, performance, operations and continuous support and improvement of all technical, engineering and manufacturing applications within each Manufacturing Excellence and Quality and Lab Product team. The role requires a balance of business process understanding and technical breadth and an ability to operate flexibly and agilely to drive efficiency and improvements to the manufacturing, technical, engineering, and quality and lab products.
Key Responsibilities
- Participates in the development and delivery of platform / product strategy.
- Participates in the development of new products / features / fixes / technical solutions.
- Manages the interactions with innovation teams and the communication / inclusion of the sites.
- Identification of opportunities to improve products, systems, interfaces, business processes and performance by effectively exploiting technology to meet business objectives.
- Ensures continuity of business execution through ensuring applications within Manufacturing Excellence Products are fit for purpose (e.g. easy to use and reliable) and support the evolving business processes.
- Meets an agreed risk profile (e.g. aging of technologies, controlled regarding regulated applications, aligned with business continuity).
- Participates in troubleshooting applications across multiple technology domains, products and business areas.
- Physical infrastructure maintenance - patching cables.
- Controls lifecycle management for services owned by Site Tech.
- Manages site aspects of archiving and decommissioning activities for systems that have reached the end of their lifecycle.
- Assists the Site Tech team with the definition and priorities of tech systems for the site.
Qualifications
Graduate in science, engineering, computing or similar discipline. The fundamentals of an IT background are necessary to allow the ability to quickly triage problems to most likely categories to restore service. Understanding of the business processes allows for the creation of alternative solutions to enable business continuity while the initial problem is being dealt with and to develop solutions for the business that drive improvements and value.
Inclusion at GSK
GSK is an equal opportunity / affirmative action employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity / expression, age, disability, genetic information, military service, covered / protected veteran status or any other federal, state or local protected class.
Tech Support Specialist employer: Allegis Global Solutions
At GSK, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our Tech Support Specialists play a crucial role in enhancing manufacturing processes, with ample opportunities for professional growth and development. Located in a vibrant area, we provide a supportive culture that values diversity and inclusion, ensuring every employee can thrive while contributing to meaningful advancements in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles or departments on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the company’s tech stack and recent projects. Show us you’re not just a candidate, but someone who’s genuinely interested in how we operate and improve our processes.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Try some mock scenarios related to tech support and be ready to showcase your analytical skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Tech Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Tech Support Specialist role. Highlight any relevant technical analysis or problem-solving experience, as well as your understanding of business processes.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved processes or solved technical issues in the past, and show your enthusiasm for working with us at StudySmarter.
Showcase Your Technical Skills:Don’t forget to mention your IT background and any relevant technical skills. We want to see how you can quickly triage problems and develop solutions that drive improvements and value in our manufacturing processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Allegis Global Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to manufacturing processes and applications. Be ready to discuss specific technologies you've worked with and how they can improve efficiency in a manufacturing setting.
✨Understand the Business Processes
Familiarise yourself with the business processes relevant to the role. Think about how your technical skills can align with these processes to drive improvements and value, and be prepared to share examples of how you've done this in the past.
✨Show Your Problem-Solving Skills
Prepare to discuss scenarios where you've successfully troubleshot issues across different technology domains. Highlight your ability to triage problems quickly and develop effective solutions that ensure business continuity.
✨Communicate Clearly and Confidently
Since the role involves managing interactions with innovation teams, practice articulating your thoughts clearly. Use examples to demonstrate your communication skills and how you've effectively collaborated with others to achieve common goals.
