At a Glance
- Tasks: Exceed customer expectations through exceptional service and storytelling at Harry Potter Shop King’s Cross.
- Company: Warner Bros Discovery offers exclusive insights into roles and projects for passionate retail assistants.
- Benefits: Gain access to training, development opportunities, and updates on industry trends.
- Other info: Roles are available at the iconic Harry Potter Shop in King’s Cross, London.
- Why this job: Join a unique retail environment focused on the Wizarding World experience.
- Qualifications: Passion for retail and ability to engage with diverse customers are essential.
The predicted salary is between 20000 - 25000 £ per year.
Why Join Our Talent Pool? Be the first to hear about new Retail Assistant roles as soon as they go live. Gain access to exclusive insights about Warner Bros roles, projects and company culture. Receive updates on training, development opportunities, and industry trends.
How to Join If you’re passionate about Retail Assistant and ready to explore future career opportunities with Warner Bros Discovery, please submit your details using the application form below. We’ll keep your details on file and reach out as soon as roles become available.
Department Overview Harry Potter Shop King’s Cross is the official London destination for best-in-class Wizarding World merchandise. At just over 2000sqft, the small footprint of Harry Potter Shop King’s Cross plays a massive part in the success of the Worldwide Tours. Our team delivers extraordinary customer service and self-developed product as unique as our location. Through a focus on combining a magical experience with retail excellence, our ultimate goal is to ensure each customer leaves with the perfect souvenir or gift, and a lasting memory.
Job Responsibilities:
- Act as One Team: Help exceed customer expectations by understanding and demonstrating exceptional service on the sales floor and till points. Display good listening skills, identifying customer needs and responding to them quickly. Work collaboratively with team members to achieve sales targets and enhance the customer experience.
- Create What’s Next: Continuously develop your product and brand knowledge. Replenish stock and maintain high standards of visual merchandising and housekeeping. Embrace new technology, processes and efficiencies that streamline the customer experience.
- Empower Storytelling: Confidence to engage with large groups of customers at a time at our photo opportunity and communicate in an enthusiastic and entertaining manner. Share the Harry Potter story with passion and purpose, linking our products to the narrative and upselling where appropriate. Use storytelling to elevate the customer experience, painting a picture of how a product can be used or gifted, turning a transaction into a meaningful interaction.
- Champion Inclusion: Showing a genuine interest in other people and willingness to help customers and colleagues alike. Tailor your service to meet diverse customer needs; being aware and responsive to different cultural preferences, accessibility needs and communication styles. Create a welcoming environment for all customers, treating every customer with respect and ensuring everyone feels valued.
Retail Assistants - Join our talent pool! employer: Allegis Global Solutions
Warner Bros Discovery provides a vibrant work environment with a focus on retail excellence. Located at King’s Cross, the Harry Potter Shop is dedicated to delivering extraordinary customer experiences. Employees benefit from ongoing training and insights into the latest industry trends.
