Job Description
Allegis Global Solutions is recruiting for a contract position and the assignment will be at Warner Bros. Discovery
Harry Potter store Platform 9¾ at King's Cross Station
Retail Assistant
12 Weeks Contract Contract
Start Date - 23rd June 2025
40 hours per week - 5 days a week across Monday-Sunday via monthly rota
Normal hours of work are between 7am and 10:30pm
£13.10ph via PAYE
Department Overview
Harry Potter Shop King’s Cross is the official London destination for best-in-class Wizarding World merchandise.
At just over 2000sqft, the small footprint of Harry Potter Shop King’s Cross plays a massive part in the success of the Worldwide Tours & Retail business. Sitting alongside world-class attractions and retail experiences including Warner Bros Studio Tour London, Warner Bros Studio Tour Tokyo, and Flagship stores in New York and Chicago, Harry Potter Shop King’s Cross boasts unparalleled brand knowledge and authenticity that immerses our customers in the magic of Harry Potter.
Situated at Platform 9 ¾, King’s Cross Station, our team delivers extraordinary customer service and self-developed product as unique as our location. Through a focus on combining a magical experience with retail excellence, our ultimate goal is to ensure each customer leaves with the perfect souvenir or gift, and a lasting memory.
Job Responsibilities
Act as One Team
- Help exceed customer expectations by understanding and demonstrating exceptional service on the sales floor and till points.
- Displaying good listening skills, identifying customer needs and responding to them quickly.
- Working collaboratively with team members to achieve sales targets and enhance the customer experience.
Create What’s Next
- Continuously develop your product and brand knowledge.
- Replenishing stock and maintaining high standards of visual merchandising and housekeeping.
- Embrace new technology, processes and efficiencies that streamline the customer experience.
Empower Storytelling
- Confidence to engage with large groups of customers at a time at our photo opportunity and communicate in an enthusiastic and entertaining manner.
- Share the Harry Potter story with passion and purpose, linking our products to the narrative and upselling where appropriate.
- Use storytelling to elevate the customer experience, paint a picture of how a product can be used or gifted, turning a transaction into a meaningful interaction.
Champion Inclusion
- Showing a genuine interest in other people and willingness to help customers and colleagues alike.
- Tailor your service to meet diverse customer needs; being aware and responsive to different cultural preferences, accessibility needs and communication styles.
- Create a welcoming environment for all customers, treating every customer with respect and ensuring everyone feels valued.
Dream It & Own It
- Adherence to all Company policies and procedures e.g. timekeeping, absence reporting procedures etc.
- Maintaining and demonstrating security and Health and Safety awareness
- Take accountability for your personal performance and sales targets, regularly reviewing progress and taking steps to exceed goals.
- Showing flexibility and willingness to meet store needs during the period of employment regarding hours, work and duties.
Skills & Knowledge Required
- Previous retail experience or experience working with the public (if a school leaver, work experience is desirable)
- Selling skills - proactively seeks out opportunities to increase sales.
- Ability to communicate clearly and confidently with the public.
- Ability to use own initiative.
- Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
Terms & Conditions
Contracted to 40 hours per week. You will be required to work weekends and Bank Holidays as part of this working pattern. Weekend work includes both Saturday and Sunday. Your normal hours of work are between 7am and 10:30pm.
This role includes working on tills, interacting with customers, replenishing our shelves, and working at the photo opportunity on the station concourse. Retail Assistants will need to work across all these functions at different times.
If you would like to be considered please apply with a copy of your updated CV.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Harry Potter Shop King\'s Cross in London
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Allegis Global Solutions:Don’t forget to personalise your application for Allegis Global Solutions! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Allegis Global Solutions
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Allegis Global Solutions offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Allegis Global Solutions and contribute positively during your temporary stint.
