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For Companies At a Glance
- Tasks: Deliver magical customer experiences and assist visitors in finding their perfect souvenirs.
- Company: Join the vibrant team at Warner Bros. Studio Tour, where magic comes to life.
- Benefits: Flexible hours, fun environment, and a chance to be part of something special.
- Why this job: Be at the heart of the Wizarding World and create unforgettable moments for fans.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Inclusive culture with opportunities for personal growth and teamwork.
The predicted salary is between 10 - 16 £ per hour.
16 hr contracts (6 months). LATE and WEEKEND WORK ONLY (6:15 -10:15pm ON PEAK/ Off Peak 4:15-8:15pm)
Department Overview
Love great stories, great people, and a little bit of magic? At Warner Bros. Studio Tour, our Retail team brings the Wizarding World to life long after the cameras stop rolling - and we’re looking for friendly, energetic people to help make every visit unforgettable. You’ll be right at the heart of the action, welcoming fans from all over the world and helping them take home a piece of their favourite story. From themed shops to exclusive merchandise, our retail spaces are where memory-making meets magical moments.
Whether you’re studying, juggling other commitments, or simply looking for a fun and rewarding part-time role, this is a great opportunity to work in a vibrant, inclusive environment where no two shifts are the same. You don’t need to be a Harry Potter expert (though it helps!) — just bring your enthusiasm, a positive attitude, and a passion for creating great experiences. Here, teamwork matters, individuality is celebrated, and every shift is a chance to be part of something special.
Your Role & Responsibilities
- Act as One Team
- Deliver outstanding customer service by warmly welcoming visitors, offering knowledgeable and friendly assistance, and completing transactions with confidence and care.
- Work collaboratively with colleagues to achieve shared sales goals and consistently elevate the visitor experience.
- Foster a positive, supportive team environment where everyone feels respected, included, and empowered to contribute.
- Create What’s Next
- Use initiative and attention to detail to maintain high visual and stock presentation standards throughout the day.
- Develop product knowledge and create personalised items that add value and enhance the storytelling experience.
- Embrace new technology, tools, and processes designed to improve efficiency and the visitor journey.
- Empower Storytelling
- Bring the Wizarding World to life through engaging conversations, expert product knowledge, and high-quality visual merchandising.
- Share stories with passion and purpose, connecting products to the wider Harry Potter narrative and suggesting complementary items where appropriate.
- Use storytelling to turn transactions into meaningful moments—helping visitors imagine how products can be used, gifted, or treasured.
- Champion Inclusion
- Create a welcoming and inclusive experience for every visitor by treating everyone with dignity, respect, and warmth.
- Adapt your communication and service style to meet diverse needs, including cultural preferences, accessibility requirements, and different communication styles.
- Work collaboratively to build an environment where inclusion, mutual respect, and teamwork are part of everyday practice.
- Dream It & Own It
- Take ownership of customer interactions from start to finish, ensuring visitors leave satisfied and supported.
- Handle queries or challenges with confidence, empathy, and a solution-focused mindset.
- Take accountability for your personal performance and development, reviewing progress and striving to exceed expectations.
Skills & Experience
- Confident and effective communication skills, with the ability to engage positively with visitors and colleagues.
- Experience working in a fast-paced, customer-focused environment.
- The ability to remain calm and composed under pressure.
- A proactive approach, with the initiative to identify and complete tasks independently.
- The ability to work efficiently while maintaining a consistently high standard of customer service.
Retail Assistant employer: Allegis Global Solutions
Contact Detail:
Allegis Global Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know the company! Before your interview, dive into Warner Bros. Studio Tour's history and values. This way, you can show off your enthusiasm and connect your passion for storytelling with their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or engage with visitors. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show your teamwork spirit! Be prepared to share examples of how you've worked collaboratively in the past. Highlighting your ability to contribute to a positive team environment will resonate well with the hiring managers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the magical experience at Warner Bros. Studio Tour!
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the Wizarding World shine through! We want to see your excitement about creating magical experiences for visitors, so don’t hold back on sharing why you’d love to be part of our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We’re looking for friendly, energetic people, so mention any relevant customer service experience or teamwork examples that showcase your personality!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the Retail Assistant position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Allegis Global Solutions
✨Know the Magic
Familiarise yourself with the Wizarding World and its stories. Even if you're not a die-hard fan, having a basic understanding of the Harry Potter universe will help you connect with visitors and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about times when you went above and beyond to help someone, as this aligns perfectly with the role's focus on creating memorable experiences.
✨Teamwork is Key
Be ready to discuss how you work in a team. Share specific instances where you collaborated with others to achieve a common goal. This will demonstrate that you understand the importance of teamwork in a retail environment.
✨Embrace Inclusivity
Think about how you can create a welcoming atmosphere for all visitors. Be prepared to talk about your approach to inclusivity and how you adapt your communication style to meet diverse needs, which is crucial for this role.
