At a Glance
- Tasks: Lead a team to ensure successful programme operations and customer relations.
- Company: Dynamic company focused on Workforce Management Solutions.
- Benefits: Competitive salary, professional development, and flexible working arrangements.
- Other info: Opportunity for growth in a fast-paced environment with a focus on teamwork.
- Why this job: Make a real impact by managing innovative projects and engaging with top clients.
- Qualifications: Experience in leadership roles and strong customer relations skills required.
The predicted salary is between 50000 - 60000 £ per year.
Client-site presence required for 2-3 days each week. The Programme Manager is responsible for the successful operation of the Programme Office in support of Workforce Management Solutions for a client engagement.
Responsibilities
- Provides leadership and direction to a team of Lead Programme Specialists / Programme Specialists, ensuring high performance, development, and accountability.
- Responsible for all customer relations and negotiations.
- Manages relations with all suppliers.
- Responsible for successful achievement of all service level agreements.
- Assures that all program personnel are adequately trained on vendor management system provider software and program procedure and policy.
- Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives.
- Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance.
- Estimates time frames, quality and quantity of resources required to successfully achieve program objectives.
- Assures that Programme Office is managed on budget.
- Conducts periodic status checks with customers and team to assess progress against the plan.
- Prepares and delivers weekly and monthly status reports to Allegis Group Services and customer senior management on all program activities and issues.
- Acts as a liaison between the customer’s and supplier’s senior management.
- Resolves all program issues with customer and suppliers as appropriate.
- Travel as necessary to support customer activity at key accounts.
- Assist in implementation of the Workforce Management Solution at new customer engagements.
- Ability to interact and manage complex customer issues.
Qualifications
- Previous experience managing a MSP client in a leadership capacity.
- Experience with Beeline.
- Thorough understanding of the Workforce Management process, financial implications and benefits.
- Experience managing high-level customer and VMS or other vendor relationships.
- Ability to engage and sell to executive level clients.
- Ability to present conceptual information to all levels of internal and external management.
- Excellent customer relations skills.
- Demonstrated ability to effectively negotiate large customer contracts.
- Ability to negotiate with Customers, Suppliers and Contractors.
Programme Manager - 12 month FTC employer: Allegis Global Solutions
As a Programme Manager at our company, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages growth and accountability. With a client-site presence required, you will engage directly with key stakeholders, enhancing your leadership skills while contributing to meaningful workforce management solutions.
