MSP Programme Manager - 12 month FTC

Client-site presence required for 2-3 days each week. The Programme Manager is responsible for the successful operation of the Programme Office in support of Workforce Management Solutions for a client engagement.

Responsibilities

• Provides leadership and direction to a team of Lead Programme Specialists / Programme Specialists, ensuring high performance, development, and accountability.
• Responsible for all customer relations and negotiations.
• Manages relations with all suppliers.
• Responsible for successful achievement of all service level agreements.
• Assures that all program personnel are adequately trained on vendor management system provider software and program procedure and policy.
• Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives.
• Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance.
• Estimates time frames, quality and quantity of resources required to successfully achieve program objectives.
• Assures that Programme Office is managed on budget.
• Conducts periodic status checks with customers and team to assess progress against the plan.
• Prepares and delivers weekly and monthly status reports to Allegis Group Services and customer senior management on all program activities and issues.
• Acts as a liaison between the customer’s and supplier’s senior management.
• Resolves all program issues with customer and suppliers as appropriate.
• Travel as necessary to support customer activity at key accounts.
• Assist in implementation of the Workforce Management Solution at new customer engagements.
• Ability to interact and manage complex customer issues.

Qualifications

• Previous experience managing a MSP client in a leadership capacity.
• Experience with Beeline.
• Thorough understanding of the Workforce Management process, financial implications and benefits.
• Experience managing high-level customer and VMS or other vendor relationships.
• Ability to engage and sell to executive level clients.
• Ability to present conceptual information to all levels of internal and external management.
• Excellent customer relations skills.
• Demonstrated ability to effectively negotiate large customer contracts.
• Ability to negotiate with Customers, Suppliers and Contractors.

Additional Information

At AGS we operate a hybrid working policy – we recognise individuals want the flexibility of working from home but with the option to be in an office when needed. Our UK AGS office locations are Bracknell, London and Birmingham with client site locations across the UK. If you’re lucky enough to be within a commutable distance of one of our AGS collaborative offices, this will be your allocated work home but you’ll still have the piece of mind to flex your working week accordingly.

On occasion some of our job adverts will state an in‑office/on‑site need but rest assured you’ll be with a wonderful team to work, develop and grow. We want everyone to be able to perform at their best during our recruitment process and as a Disability Confident Committed employer, we will offer an interview to applicants with a disability or long‑term condition who best meet the minimum or essential criteria for the role. We want our recruitment process to be inclusive and accessible to all, so if you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any adjustments, changes or do anything differently, please let us know by emailing EMEAAGSTAPTeam@allegisglobalsolutions.com and we will do our best to make suitable arrangements.