MSP Programme Executive in Birmingham

Based in the UK, we are seeking an enthusiastic and detail-oriented Programme Executive - MSP to join our business. This is an exciting opportunity to take ownership of Managed Service Provider programmes, driving operational excellence and delivering strategic value to our organisation. You will work collaboratively with internal teams and external partners to ensure seamless programme delivery, whilst maintaining a customer-focused approach and fostering innovation within our MSP operations.

• Lead and oversee the end-to-end delivery of MSP programmes, developing comprehensive strategies that enhance operational efficiency whilst ensuring alignment with organisational objectives and timely completion of key milestones.
• Collaborate with cross-functional stakeholders to identify talent requirements, define programme scope, establish success criteria, and maintain transparency across internal departments, external partners, and MSP vendors.
• Monitor and analyse programme performance metrics, producing insightful reports and recommendations for senior management, whilst conducting regular reviews of industry trends and best practices.
• Manage vendor relationships and service level agreements (SLAs), ensuring compliance, driving continuous improvement in service delivery, and supporting the induction of new MSP vendors.
• Identify and implement innovative solutions to streamline MSP processes, enhance operational efficiency, and improve the candidate experience.
• Manage multiple concurrent programmes with resilience and decisiveness, adapting to changing priorities and business needs whilst demonstrating strong problem-solving and strategic thinking capabilities.

Qualifications

• Proven experience in programme management, preferably within a Managed Service Provider environment or similar complex operational setting.
• Demonstrated background in talent acquisition, talent pool management, or related recruitment operations.
• Strong understanding of MSP models, operations, and applicable UK legislation.
• Proficiency in data analysis and reporting, with the ability to translate complex information into actionable business insights.
• Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Outstanding organisational and time management skills, with proven ability to manage multiple projects simultaneously.
• Excellent communication and stakeholder management capabilities, with ability to build relationships at all levels.
• Demonstrated experience in vendor management and service level agreement (SLA) monitoring.
• Proven problem‑solving abilities and strategic thinking skills.
• PRINCE2, APM, or similar project management certification (desirable).

We operate a hybrid working policy – we recognise individuals want the flexibility of working from home but with the option to be in an office when needed. Our UK AGS office locations are Bracknell, London and Birmingham with client site locations across the UK. If you’re lucky enough to be within a commutable distance of one of our AGS collaborative offices, this will be your allocated work home but you’ll still have the piece of mind to flex your working week accordingly.

We want everyone to be able to perform at their best during our recruitment process and as a Disability Confident Committed employer, we will offer an interview to applicants with a disability or long‑term condition who best meet the minimum or essential criteria for the role. We want our recruitment process to be inclusive and accessible to all, so if you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any adjustments, changes or do anything differently, please let us know by emailing and we will do our best to make suitable arrangements.