Business Support Associate in Birmingham

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need. As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace.

Business Support Associates (BSA) provide the highest level of customer service to our contractors, PMO partners and internal teams. They are the contractor's sole point of contact during the onboarding process ensuring both Allegis Global Solutions and Client onboarding requirements are fully completed for all candidates before starting their assignment. Once onsite, they manage any queries, mid-contract changes, extensions and offboarding, whilst adhering to operational compliance. They remain in regular contact with their stakeholders, working in partnership to achieve the strategic goals of the business.

Business Support Associates execute a range of background checks, liaising with third parties to ensure completion in a timely manner. They manage and resolve any discrepancies identified during the onboarding process. The BSA reports directly to the BSM.

• Delivers a high level of customer service to both internal and external customers.
• Acts as sole point of contact, within the Field Support Group, for all contractor queries and proactively seeks solutions, escalating where appropriate.
• Responsible for data entry, validation of data and integrity for all information entered into Allegis Internal systems.
• Responsible for the updating and maintenance of contractor records on Allegis Internal systems.
• Supports/partners with Time & Expense Associate with the Adjustment process, contacting external stakeholders where required.
• Develops strong relationships with PMO partners and peers in other departments to support the strategic aims of the business.
• Works in partnership with Time & Expense Associates to resolve internal business queries.
• Supports the Time and Expense Associate and PMO with ad-hoc reporting, as required.
• Understands and applies legislation affecting the business and contractors, managing change in line with legislation.
• Understands right to work requirements and restrictions, applying working knowledge applicable to contractors.
• Advises PMO and contractors on policies, compliance, and any other information that affects the business and/or the individual.
• Completion of candidate background checks including but not limited to, referencing, criminal, education, employment and credit checks.
• Adheres to Client and internal onboarding requirements.
• Issues contracts to candidates in line with internal and client procedures.
• Audits and administers provided documents to ensure they meet internal policies.
• Conducts peer to peer audits on compliance packs.
• Attends periodical internal training sessions on compliance matters and legislation.
• Responsible for the updating of contractor onboarding status to PMO.
• Develops strong relationships with peers in other departments and PMO to support the strategic aims of the business.
• Completes ad hoc projects and duties as requested by manager.

• Natural team player.
• Customer focused, helpful and willing to support at all times.
• Understanding of the principle for providing excellent customer service.
• Acts with self-confidence, decisiveness and integrity at all times.
• Resilient and composed.
• Leads self and others, able to inspire.
• Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally.
• Ability to work under pressure, manage high workloads whilst maintaining ability to organise and prioritise.
• Excellent attention to detail and accuracy skills.
• Previous working knowledge of Microsoft and Oracle packages.
• Previous experience of working within an office or administration.
• Good communication skills – must be able to build both local and remote working relationships.
• Knowledge of onboarding and screening processes, visa requirements and recruitment laws, preferred but not essential.

At AGS we operate a hybrid working policy – we recognise individuals want the flexibility of working from home but with the option to be in an office when needed. Our UK AGS office locations are Bracknell, London and Birmingham with client site locations across the UK. If you're lucky enough to be within a commutable distance of one of our AGS collaborative offices, this will be your allocated work home but you'll still have the peace of mind to flex your working week accordingly.

We want everyone to be able to perform at their best during our recruitment process and as a Disability Confident Committed employer, we will offer an interview to applicants with a disability or long-term condition who best meet the minimum or essential criteria for the role. We want our recruitment process to be inclusive and accessible to all, so if you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any adjustments, changes or do anything differently, please let us know by emailing EMEAAGSTAPTeam@allegisglobalsolutions.com and we will do our best to make suitable arrangements.