At a Glance
- Tasks: Support and troubleshoot MRI Concept/Evolution CAFM applications while managing incidents and service requests.
- Company: Join a dynamic team in Birmingham with a focus on innovative facilities management solutions.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Great chance to work with cutting-edge technology and develop your career in a thriving sector.
- Why this job: Make a real difference by enhancing operational efficiency in a supportive environment.
- Qualifications: Experience with CAFM systems and strong problem-solving skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
Title: Application Support Analyst - CAFM (MRI Concept/Evolution) Duration : Sept 2026 – Feb 2026 Rolling Contract (Potential Extension)
Location: Birmingham Offsite location, Birmingham, United Kingdom, BB12 3BB (Hybrid Working) Key Responsibilities Provide day-to-day support for MRI Concept/Evolution CAFM applications.
Manage and resolve incidents, service requests, and system issues through to completion.
Investigate and troubleshoot application, configuration, and data-related issues.
Maintain CAFM configuration including PPM schedules, maintenance frequencies, asset records, work orders, and user accounts.
Support operational users, contract teams, and engineers with system-related queries.
Run standard and ad-hoc reports to support operational and compliance requirements.
Perform data validation, data cleansing, and reconciliation activities.
Support testing, system upgrades, releases, enhancements, and configuration changes.
Assist with integrations between MRI Concept/Evolution and connected business systems.
Support contract mobilisations, data migration activities, and User Acceptance Testing (UAT).
Create and maintain system documentation, knowledge articles, and user guides.
Work closely with stakeholders, technical teams, and software vendors to ensure service continuity.
Desired or Preferred Experience and Technical Skills Hands-on experience with MRI Concept and/or MRI Evolution CAFM platforms.
Experience supporting CAFM systems within a Facilities Management environment.
Strong understanding of PPM scheduling, asset management, reactive maintenance, and work order management.
Experience investigating and resolving application support incidents.
Knowledge of compliance reporting and engineer workflow processes.
Experience with Service Now or similar ITSM tools.
Good reporting, data analysis, and data quality management skills.
Knowledge of SQL querying and/or Power BI reporting tools.
Experience with CAFM integrations and connected systems.
Experience with data migration and data cleansing projects.
Understanding of SFG20 standards and FM compliance frameworks.
Strong communication and stakeholder management skills.
Key Skills MRI Concept MRI Evolution CAFM Support Facilities Management (FM) PPM Scheduling Asset Management Reactive Maintenance Work Order Management Service Now SQL Power BI Data Analysis
Application Support Analyst - CAFM (MRI Concept/Evolution) employer: Allegis Global Solutions
Allegis Global Solutions is an exceptional employer, offering a vibrant work culture at GSK HQ in London where innovation and collaboration thrive. Employees benefit from comprehensive growth opportunities, competitive compensation, and the chance to make a meaningful impact through strategic HR initiatives. Join us to be part of a forward-thinking team dedicated to driving positive change in a dynamic environment.
