At a Glance
- Tasks: Deliver top-notch customer service by processing orders and resolving queries.
- Company: Join Allegion, a global leader in safety and security with a vibrant workplace culture.
- Benefits: Enjoy a supportive environment, career growth, and recognition for your contributions.
- Other info: Diverse and inclusive workplace committed to your success.
- Why this job: Make a real difference by ensuring customers feel safe and secure.
- Qualifications: Strong communication skills and a passion for helping others are key.
The predicted salary is between 30000 - 40000 £ per year.
Creating Peace of Mind by Pioneering Safety and Security. At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Key Responsibilities:
- Deliver high-quality service to customers by accurately processing and fulfilling orders and enquiries, resolving issues, and ensuring Allegion is easy to do business with.
- Process customer orders accurately and in a timely manner.
- Investigate and resolve customer complaints and queries to a satisfactory conclusion.
- Provide clear information on product availability, lead times and pricing in response to customer enquiries.
- Handle customer enquiries via phone and email, ensuring professional and customer-focused communication.
- Work collaboratively with other business functions to deliver a seamless customer experience.
- Listen to and understand customers (internal and external) and take appropriate action.
- Build and maintain trusting relationships with customers and internal stakeholders.
- Participate in team discussions to review Voice of the Customer and survey feedback; take action on findings to improve customer experience and internal processes.
- Occasional visits to customers alongside sales/commercial team as required.
- Carry out additional ad hoc duties as required.
Skills, Experience & Education Requirements:
- Enjoy working with people and providing excellent customer service.
- Excellent administration skills with strong attention to detail.
- Ability to plan, organize and prioritize workload to deliver KPIs.
- Ability to work well in a team.
- Good interpersonal and active listening skills.
- Clear verbal and written communication skills.
- Enthusiastic, self-motivated & solutions focused.
- IT literate, specifically Microsoft Office applications (essential).
- Comfortable dealing directly with customers face-to-face, by phone and in writing.
Desirable:
- Previous experience in customer service, order processing or coordination roles.
- Experience with CRM and Order Wise.
- Knowledge of products or industry relevant to the role.
We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work.
We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
Customer Services Co-Ordinator in Bury employer: Allegion
At Allegion, we pride ourselves on being an exceptional employer, recognised for our outstanding workplace culture and commitment to employee engagement. As a Customer Services Co-Ordinator, you will thrive in a supportive environment that values collaboration and continuous improvement, while enjoying opportunities for personal and professional growth. Located in the vibrant city of Dublin, you will be part of a diverse team dedicated to pioneering safety and security, ensuring that your contributions make a meaningful impact on the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Co-Ordinator in Bury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Allegion. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering high-quality service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork spirit! Allegion values collaboration, so be prepared to discuss how you've worked with others to achieve a common goal. Highlight any experiences where you’ve contributed to improving processes or customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Services Co-Ordinator in Bury
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight relevant experiences and skills that align with what we're looking for in a Customer Services Co-Ordinator. This shows us that you’ve done your homework and are genuinely interested in the position!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Allegion
✨Know the Company Inside Out
Before your interview, take some time to research Allegion. Understand their mission of safety and security, and how they operate globally. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or improved a process. This will demonstrate your ability to deliver high-quality service, which is crucial for the Customer Services Co-Ordinator role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are focused on understanding the needs of customers, aligning with Allegion's emphasis on excellent customer experience.
✨Be Ready to Discuss Teamwork
Since the role involves collaborating with other business functions, be prepared to discuss your experiences working in teams. Share examples of how you contributed to team discussions or improved processes based on feedback. This will highlight your ability to work well with others and enhance the overall customer experience.
