At a Glance
- Tasks: Deliver top-notch customer service by processing orders and resolving queries.
- Company: Join Allegion, a global leader in safety and security solutions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Collaborative team culture with a focus on continuous improvement.
- Why this job: Make a real difference by helping customers feel safe and secure.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 32000 £ per year.
Creating Peace of Mind by Pioneering Safety and Security. At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Key Responsibilities
- Deliver high-quality service to customers by accurately processing and fulfilling orders and enquiries, resolving issues, and ensuring Allegion is easy to do business with.
- Process customer orders accurately and in a timely manner.
- Investigate and resolve customer complaints and queries to a satisfactory conclusion.
- Provide clear information on product availability, lead times and pricing in response to customer enquiries.
- Handle customer enquiries via phone and email, ensuring professional and customer-focused communication.
- Work collaboratively with other business functions to deliver a seamless customer experience.
- Listen to and understand customers (internal and external) and take appropriate action.
- Provide all information in a clear and customer-focused manner.
- Build and maintain trusting relationships with customers and internal stakeholders.
- Participate in team discussions to review Voice of the Customer and survey feedback; take action on findings to improve customer experience and internal processes.
- Occasional visits to customers alongside sales/commercial team as required.
- Carry out additional ad hoc duties as required.
Skills, Experience & Education Requirements
- Enjoy working with people and providing excellent customer service.
- Excellent administration skills with strong attention to detail.
- Ability to plan, organize and prioritize workload to deliver KPIs.
- Ability to work well in a team.
- Good interpersonal and active listening skills.
- Clear verbal and written communication skills.
- Enthusiastic, self-motivated & solutions focused.
- IT literate, specifically Microsoft Office applications (essential).
- Comfortable dealing directly with customers face-to-face, by phone and in writing.
Desirable
- Previous experience in customer service, order processing or coordination roles.
- Experience with CRM and Order Wise.
Allegion is an equal opportunity and affirmative action employer.
Customer Services Co-Ordinator in Bury employer: Allegion (Southeast Asia) Pte. Ltd.
At Allegion, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As a Customer Services Co-Ordinator, you will be part of a collaborative team dedicated to delivering outstanding service, with opportunities for continuous improvement and innovation in customer experience. Located in a global company with a strong commitment to safety and security, you will enjoy a supportive environment that values your contributions and fosters meaningful relationships with both customers and colleagues.
Contact Details:
Allegion (Southeast Asia) Pte. Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Co-Ordinator in Bury
✨Tip Number 1
Get to know the company inside out! Research Allegion's values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and professionally. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Allegion employees on LinkedIn. Ask them about their experiences and any tips they might have for you. A personal connection can sometimes give you the edge you need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Allegion.
We think you need these skills to ace Customer Services Co-Ordinator in Bury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Co-Ordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your verbal and written skills. Keep your language professional yet friendly, just like how we interact with our customers at StudySmarter.
Highlight Your Problem-Solving Abilities:We love a good problem-solver! Share examples of how you've resolved customer complaints or improved processes in previous roles. This will show us that you're solutions-focused, which is exactly what we need.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Allegion (Southeast Asia) Pte. Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Allegion and its mission of providing safety and security. Understand their products and services, especially around customer service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints or queries. Highlight your ability to listen actively and communicate clearly, as these are key skills for a Customer Services Co-Ordinator.
✨Demonstrate Teamwork
Since the role involves collaborating with other business functions, be ready to discuss how you've worked effectively in teams before. Share specific instances where your contributions led to improved processes or customer experiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure customer satisfaction, or what challenges the company is currently facing. This shows your enthusiasm and willingness to engage with the role.
