At a Glance
- Tasks: Deliver top-notch customer service by processing orders and resolving queries.
- Company: Join Allegion, a company dedicated to excellent customer experiences.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Be part of a dynamic team focused on continuous improvement.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Deliver high-quality service to customers by accurately processing and fulfilling orders and enquiries, resolving issues, and ensuring Allegion is easy to do business with.
- Support excellent customer experience and contribute to continuous improvement of processes and service standards.
- Process customer orders accurately and in a timely manner.
- Investigate and resolve customer complaints and queries to a satisfactory conclusion.
- Provide clear information on product availability, lead times and pricing in response to customer enquiries.
- Handle customer enquiries via phone and email, ensuring professional and customer-focused communication.
- Work collaboratively with other business functions to deliver a seamless customer experience.
- Listen to and understand customers (internal and external) and take appropriate action.
- Provide all information in a clear and customer-focused manner.
- Build and maintain trusting relationships with customers and internal stakeholders.
- Participate in team discussions to review Voice of the Customer and survey feedback; take action on findings to improve customer experience and internal processes.
- Occasional visits to customers alongside sales/commercial team as required.
- Carry out additional ad hoc duties as required.
Skills, Experience & Education Requirements
- Enjoy working with people and providing excellent customer service.
- Excellent administration skills with strong attention to detail.
- Ability to plan, organize and prioritize workload to deliver KPIs.
- Ability to work well in a team.
- Good interpersonal and active listening skills.
- Clear verbal and written communication skills.
- Enthusiastic, self-motivated & solutions focused.
- IT literate, specifically Microsoft Office applications (essential).
- Comfortable dealing directly with customers face-to-face, by phone and in writing.
Desirable
- Previous experience in customer service, order processing or coordination roles.
- Experience with CRM and Order Wise.
- Knowledge of products or industry relevant to the role.
Equal Opportunity Employer
Allegion is an equal opportunity and affirmative action employer. We are committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
Customer Services Co-Ordinator in Bury St Edmunds employer: Allegion Canada Inc.
Allegion is an exceptional employer that prioritises a collaborative and customer-focused work culture, making it an ideal place for a Customer Services Co-Ordinator. With a commitment to employee growth and continuous improvement, Allegion offers comprehensive training and development opportunities, ensuring that team members can thrive in their roles while delivering outstanding service. Located in a supportive environment, employees benefit from a strong emphasis on work-life balance and the chance to build meaningful relationships with both customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Co-Ordinator in Bury St Edmunds
✨Tip Number 1
Get to know the company! Research Allegion and understand their values and products. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of customer interaction, make sure you can clearly articulate your thoughts. Role-play with a friend or family member to get comfortable with handling queries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Co-Ordinator in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Co-Ordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your verbal and written skills. Keep it professional yet friendly, just like we do at StudySmarter. Remember, we’re looking for someone who can connect with customers effortlessly!
Highlight Your Problem-Solving Abilities:We love a solutions-focused mindset! In your application, share examples of how you've resolved customer complaints or improved processes in previous roles. This will show us that you’re proactive and ready to tackle challenges head-on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Allegion Canada Inc.
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle specific scenarios, like resolving complaints or providing clear information about products. This shows you understand the role and can deliver a great customer experience.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Whether it's through phone or email, demonstrate your ability to convey information in a professional and customer-focused manner. You might even want to prepare examples of past interactions that highlight your skills.
✨Demonstrate Team Collaboration
Be prepared to talk about how you've worked with others in previous roles. Share examples of how you’ve collaborated with different teams to improve processes or enhance customer experiences. This will show that you can work well within a team, which is crucial for this position.
✨Prepare for Questions on Problem-Solving
Think of specific instances where you've successfully resolved customer issues or improved service standards. The interviewers will likely ask how you approach problem-solving, so having a few solid examples ready will help you stand out as a solutions-focused candidate.
