At a Glance
- Tasks: Manage credit control cases, chase payments, and support customers through their financial journey.
- Company: Allegiant Finance, a dynamic FCA-regulated claims management company in Warrington.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Join a vibrant team where no two days are the same and career growth is encouraged.
- Why this job: Make a real difference by helping customers navigate their financial challenges.
- Qualifications: Experience in credit control, strong communication skills, and empathy for customers.
The predicted salary is between 25000 - 30000 £ per year.
Allegiant Finance is an FCA-regulated claims management company based in Warrington. We help customers pursue redress for unaffordable lending, motor finance commission, and related claims, and we're looking for a Credit Controller to join our Customer Operations team.
About the role
You'll manage the credit control caseload from the moment an invoice is raised through to settlement, chasing payment of Allegiant's fee where a respondent has paid redress directly to the customer. That means staying on top of each case, keeping customers and respondents informed, and knowing how to read the situation when a payment is running late.
No two days look the same. You might be working through overdue invoices one hour and setting up an instalment plan with a customer the next, then liaising with an Insolvency Practitioner or handling a Breathing Space notification after that.
What you'll be doing:
- Managing your caseload from invoice through to settlement, making courtesy calls and building rapport with customers along the way.
- Liaising with respondents to chase delayed payments and resolve queries.
- Taking card payments over the phone and setting up instalment plans where agreed.
- Managing the Credit Control inbox and completing daily dialler campaigns.
- Identifying and supporting vulnerable customers, with reasonable adjustments where needed.
- Issuing Letters Before Action where appropriate and handling first-instance complaints.
What we're looking for:
- Previous experience in credit control or collections.
- A confident, clear telephone manner.
- Strong attention to detail and good administrative skills.
- Comfortable working with Word, Excel, PowerPoint and SharePoint.
- The ability to deal with customers with empathy, particularly where sensitive or financial circumstances are involved.
This role sits within a regulated environment, so a genuine interest in doing things properly, accurately, and fairly matters as much as the collections experience.
Credit Controller in Warrington employer: Allegiant Finance Services
Allegiant Finance is an exceptional employer located in Warrington, offering a dynamic work environment where no two days are the same. With a strong focus on employee growth and development, we provide comprehensive training and support to ensure our team members thrive in their roles. Our commitment to a positive work culture, combined with the opportunity to make a meaningful impact in customers' lives, makes us a rewarding place to build your career as a Credit Controller.
Contact Details:
Allegiant Finance Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Warrington
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Allegiant Finance Services. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller in Warrington
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Allegiant Finance Services.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Allegiant Finance Services's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Allegiant Finance Services
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Allegiant Finance Services.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Allegiant Finance Services will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Allegiant Finance Services employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
