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For Companies At a Glance
- Tasks: Support customers through their claims journey with empathy and precision.
- Company: Join Allegiant Finance, a friendly and professional team.
- Benefits: £24,000 salary, 25 days holiday, and a supportive work environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 1+ year in claims or customer service with strong communication skills.
- Other info: Opportunity to grow in a dynamic and rewarding role.
The predicted salary is between 24000 - 33600 £ per year.
About the Role
Are you a people person with an eye for detail? At Allegiant Finance, we’re looking for Claims Handlers to join our friendly and professional team. You’ll be the first point of contact for our customers, guiding them through their claims journey with empathy and precision. If you’re passionate about delivering great customer experiences and ready for a new challenge, we want to hear from you.
Key Responsibilities
- Support customers through the claims process with professionalism and care
- Liaise with financial service providers and regulatory bodies like the Financial Ombudsman Service
- Review and assess key documents like Final Response Letters and FOS outcomes
- Maintain accurate records in our CRM system
- Communicate clearly via phone, email, and post
- Manage time-sensitive tasks such as redress offers and final decisions
What We’re Looking For
- 1 year+ experience in claims or customer service
- Excellent communication and interpersonal skills
- Empathy, patience, and attention to detail
- Organised, proactive, and able to meet deadlines
What You’ll Get
£24,000 annual salary
25 days holiday +
Claims Handler in London employer: Allegiant Finance Services Limited
Contact Detail:
Allegiant Finance Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Allegiant Finance. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and empathy, as these are key for a Claims Handler. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready with examples! Think of specific situations from your past experience where you demonstrated excellent customer service or handled a challenging claim. This will help you illustrate your skills and make a lasting impression during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Claims Handler position!
We think you need these skills to ace Claims Handler in London
Some tips for your application 🫡
Show Your People Skills: Since this role is all about helping customers, make sure to highlight your experience in customer service. We want to see how you've made a difference for others in your previous roles!
Be Detail-Oriented: Attention to detail is key for a Claims Handler. When you write your application, mention specific examples where your keen eye has helped you catch important details or avoid mistakes.
Communicate Clearly: Your written communication skills are super important for this role. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Allegiant Finance Services Limited
✨Know Your Stuff
Before the interview, make sure you understand the claims process inside out. Familiarise yourself with common terms and procedures, as well as Allegiant Finance's specific approach to customer service. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
As a Claims Handler, empathy is key. Prepare examples from your past experience where you've successfully handled customer concerns with care. This will demonstrate your ability to connect with customers and guide them through their claims journey.
✨Practice Clear Communication
Since you'll be communicating via phone, email, and post, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to refine your communication skills and ensure you come across as professional and approachable.
✨Be Organised and Proactive
During the interview, highlight your organisational skills and ability to manage time-sensitive tasks. Share specific examples of how you've successfully met deadlines in previous roles, as this will reassure them that you can handle the demands of the job.
