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- Tasks: Provide 2nd Line support and troubleshoot various IT issues.
- Company: Join a reputable Managed Service Provider with 15 years of industry experience.
- Benefits: Enjoy a salary up to £30,000, paid holidays, and a pension plan.
- Why this job: Be part of a supportive team and grow your skills in a thriving environment.
- Qualifications: Experience in 2nd Line support and knowledge of Microsoft technologies required.
- Other info: Opportunity for continued training and development in a stable business.
The predicted salary is between 24000 - 36000 £ per year.
A well-established Managed Service Provider based in Coventry is looking to add a confident and capable 2nd Line Engineer to their growing support team. With over 15 years in the industry, they've built a solid reputation for delivering high-quality IT services to a broad range of clients, and they're now looking for someone to grow with them as they continue to expand.
What you'll be doing:
- Providing 2nd Line support across a variety of customer environments
- Working with Microsoft technologies, including Windows Server, Azure, Office 365, and Active Directory
- Managing and troubleshooting backup and disaster recovery solutions using Datto
- Monitoring, automation and patch management using Kaseya
- Supporting networking infrastructure including firewalls, switches, routers, and VPNs
- Escalating complex issues to 3rd Line where appropriate and working closely with senior engineers
What they're looking for:
- Strong experience in a 2nd Line or similar technical support role
- Solid knowledge of Microsoft environments
- Hands-on experience with Kaseya and Datto (or similar RMM/backup tools)
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
- A proactive mindset and great communication skills
Why join?
- Salary up to £30,000
- Paid for holidays + Christmas shut down
- Pension
- Work with a close-knit, knowledgeable team with a supportive culture
- Continued training and development opportunities
- Be part of a stable, growing business with a 15-year track record
If you're looking to take your next step in a well-run MSP where you can really make an impact-this could be the move for you.
Contact Detail:
Allegiance Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Azure, and Office 365. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the Managed Service Provider. They can provide valuable insights into the company culture and the specific challenges faced by the support team, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your troubleshooting process in detail. Be ready to share examples of how you've resolved complex issues in previous roles, especially those involving Kaseya, Datto, or networking fundamentals, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Showcase your proactive mindset by discussing any initiatives you've taken in past roles to improve processes or enhance customer satisfaction. This aligns well with the company's focus on growth and support, making you a more attractive candidate.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd Line support and familiarity with Microsoft technologies. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive mindset. Mention specific experiences where you've successfully resolved technical issues or improved processes.
Showcase Technical Skills: In your application, emphasise your hands-on experience with tools like Kaseya and Datto, as well as your understanding of networking fundamentals. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Allegiance Technology
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Windows Server, Azure, and Office 365. Highlight specific examples of how you've used these tools in previous roles to solve problems or improve processes.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you handle complex technical issues. Prepare a few scenarios where you successfully troubleshot a problem, particularly involving networking infrastructure or backup solutions like Datto.
✨Communicate Clearly
Since communication is key in IT support, practice explaining technical concepts in simple terms. This will show that you can effectively communicate with clients who may not have a technical background.
✨Research the Company Culture
Understand the values and culture of the Managed Service Provider. Be ready to discuss why you want to work in a supportive environment and how you can contribute to their close-knit team.