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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to diverse clients.
- Company: Join a well-established Managed Service Provider in Leeds.
- Benefits: Enjoy flexible working, training opportunities, and a supportive team culture.
- Why this job: Build your tech skills in a fast-paced, customer-focused environment with real progression.
- Qualifications: No specific qualifications required; just a passion for IT and problem-solving.
- Other info: Regular social events and a company that truly invests in its people.
The predicted salary is between 22000 - 26000 £ per year.
We're working with a well-established Managed Service Provider based in Leeds that's looking to add a skilled 1st/2nd Line IT Support Technician to their growing team. If you're looking to build your technical experience in a fast-paced, customer-focused environment, this is the role for you.
What You'll Be Doing:
- Providing 1st and 2nd line support across a varied client base
- Troubleshooting issues via phone, remote tools, and occasional onsite visits
- Working with Microsoft 365, SharePoint, and Exchange
- Using tools like PowerShell, ConnectWise, SuperOps, and Datto RMM
- Supporting VOIP systems, networking (DNS, TCP/IP, DHCP), and endpoint security
- Assisting with backups, patching, documentation, and basic server/admin tasks
Tech Stack You'll Work With:
- Office 365, SharePoint, Exchange Online
- Windows Server
- Virtualisation VOIP (e.g. 3CX, Teams)
- PowerShell, Datto RMM, ConnectWise, SuperOps
- Windows OS, DNS, DHCP, TCP/IP
- Networking, firewalls, backup systems
What's In It for You:
- Exposure to a wide range of tech and real progression opportunities
- Regular training and certifications supported
- Friendly, collaborative team environment
- Flexible working, social events, and a company that invests in its people
If you're looking to develop your IT career with a company that genuinely supports your growth, APPLY NOW!
IT Support Technician employer: Allegiance Technology
Contact Detail:
Allegiance Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as PowerShell, ConnectWise, and Datto RMM. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your knowledge of networking concepts like DNS, TCP/IP, and DHCP. Being able to discuss these topics confidently will demonstrate your technical competence and readiness for the role.
✨Tip Number 3
Prepare to showcase your customer service skills, as this role is customer-focused. Think of examples from your past experiences where you successfully resolved issues or provided excellent support.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. Gaining insights about the company culture and expectations can help you tailor your approach and stand out during the application process.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 1st and 2nd line support. Include specific examples of troubleshooting issues and working with technologies mentioned in the job description, such as Microsoft 365 and PowerShell.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention your familiarity with the tech stack listed in the job description and how your skills align with the company's needs.
Highlight Relevant Skills: In your application, emphasise your technical skills related to networking, VOIP systems, and endpoint security. Use keywords from the job description to ensure your application stands out to hiring managers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Allegiance Technology
✨Know Your Tech Stack
Familiarise yourself with the technologies mentioned in the job description, such as Microsoft 365, SharePoint, and PowerShell. Be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Demonstrate Problem-Solving Skills
As an IT Support Technician, troubleshooting is key. Prepare examples of past issues you've resolved, detailing your thought process and the steps you took to find a solution. This will showcase your analytical skills and ability to work under pressure.
✨Showcase Customer Service Experience
Since this role involves providing support to clients, highlight any customer service experience you have. Discuss how you handle difficult situations and ensure client satisfaction, as this is crucial in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for training and development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
