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- Tasks: Support schools with IT issues, both remotely and in person.
- Company: Join a leading Managed Service Provider focused on education in the North West.
- Benefits: Enjoy Microsoft courses, childcare vouchers, training, and a friendly team atmosphere.
- Why this job: Gain hands-on experience while making a real impact in schools' IT environments.
- Qualifications: Knowledge of Microsoft systems, Veeam, Intune, Office 365, and network support required.
- Other info: Opportunities for progression and a competitive salary await you!
The predicted salary is between 21500 - 24500 £ per year.
Role: 2nd Line Field Support Technician (Schools)
Location: Bury, Manchester
Salary: £25,000 - £28,000
Are you looking for more varied work, sick of sitting in an office all day, every day? I am working with a Managed Service Provider that works exclusively within the education sector, providing support to primary schools across the North West. They are looking to bolster their on-site technical support team with keen technicians who are passionate about IT and helping people.
The MSP that you will be working for is an incredible outfit with some superb training plans and facilities, and has a really good bunch of Engineers who are very tight knit; you will get truly looked after here.
Benefits:
- Microsoft courses paid for
- Childcare vouchers
- Bespoke system training
- Friendly team
- Pension Scheme
- Fuel Expenses
Skills from you:
- Microsoft Windows and Server operating system knowledge
- Veeam
- Microsoft Intune
- Office 365
- Sophos
- Enterprise Hyper-V / VMWare
- DBS Clearance
Responsibilities:
- Provide support both remotely and face to face to teachers and pupils.
- Provide Windows Server, mobile device and network infrastructure support.
- Provide support for other technicians and work as part of the team.
- Provide hands-on advice and guidance to the schools to help develop their IT network.
- Maintain a helpdesk facility providing clients with feedback to tickets proactively and in a timely manner.
This position is with a market leader in IT support for the education sector in the whole of the North West with incredible opportunities for progression. With a competitive starting salary range and training to boot, I highly recommend applying for this role if you feel you have the right attributes.
If this sounds like it could be for you then please APPLY NOW by replying to this email with an up to date copy of your CV.
2nd Line Field Engineer employer: Allegiance Technology
Contact Detail:
Allegiance Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows, Office 365, and Veeam. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and genuinely interested in the role.
✨Tip Number 2
Research the education sector and understand the unique challenges schools face regarding IT support. This knowledge will help you tailor your responses in interviews and demonstrate your commitment to making a positive impact in this environment.
✨Tip Number 3
Network with current or former employees of the Managed Service Provider. They can provide valuable insights into the company culture and expectations, which can help you align your approach during the interview process.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've successfully supported users in the past. Use specific examples that highlight your ability to work under pressure and provide excellent customer service, as these are crucial for a field engineer role.
We think you need these skills to ace 2nd Line Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your knowledge of Microsoft Windows, Server operating systems, and any experience in educational settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and helping others, particularly in an educational context. Mention specific examples of how you've provided technical support in the past.
Highlight Relevant Skills: In your application, clearly list your skills related to Veeam, Microsoft Intune, Office 365, and any experience with Hyper-V or VMware. This will demonstrate your technical proficiency to the employer.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a supportive team environment and your eagerness to contribute to the education sector. Employers appreciate candidates who are genuinely interested in their mission.
How to prepare for a job interview at Allegiance Technology
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and helping others during the interview. Share specific examples of how you've used your IT skills to assist colleagues or friends, especially in educational settings.
✨Demonstrate Technical Knowledge
Be prepared to discuss your experience with Microsoft Windows, Server operating systems, and other relevant technologies like Veeam and Office 365. You might be asked technical questions, so brush up on these topics beforehand.
✨Highlight Teamwork Skills
Since this role involves working closely with other technicians and educators, emphasise your ability to collaborate effectively. Share examples of successful teamwork from previous roles, particularly in a support or educational context.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the specific challenges faced in the education sector. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
