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- Tasks: Be the go-to person for IT support, solving problems and helping users daily.
- Company: Join a thriving company that values teamwork and innovation in IT.
- Benefits: Enjoy full-time hours with a supportive team and opportunities for growth.
- Why this job: Kick-start your IT career in a dynamic environment while making a real impact.
- Qualifications: Must have a passion for IT, good communication skills, and basic computer knowledge.
- Other info: Flexible shifts available; ensure you can cover both training and regular hours.
Role: IT Support Technician Salary: £27,000 – £32,000 DOE Location: Stoke-on-Trent We are proud to be working with a well-established managed service provider in their search for a skilled IT Support Engineer. This is an exciting opportunity for an ambitious IT professional to join a dynamic and forward-thinking organisation. The successful candidate will be responsible for providing high-quality technical support to clients, troubleshooting IT issues, and ensuring the smooth operation of IT systems and infrastructure. Key Responsibilities: Provide second-line technical support to end users, ensuring timely and effective resolution of IT issues. Diagnose and resolve hardware, software, and network-related problems. Install, configure, and maintain IT equipment, including desktops, laptops, and peripherals. Support cloud-based solutions, including Microsoft 365 and Azure. Troubleshoot and manage VoIP and telephony systems. Maintain security best practices, implementing updates, patches, and antivirus solutions. Assist with network configurations, including routers, switches, and access points. Work alongside senior engineers to support complex IT projects and deployments. Deliver end-user training and guidance on IT best practices. Skills and Experience: Experience in an IT support role, providing first and second-line support. Strong knowledge of Microsoft Windows operating systems and Microsoft 365. Hands-on experience with Active Directory, Group Policy, and network troubleshooting. Understanding of VoIP systems and telephony support (desirable). Experience with cloud technologies such as Azure (preferred). Excellent problem-solving skills and a proactive approach to IT support. Benefits: Competitive salary and career progression opportunities. Company pension scheme. Private medical insurance. Training and professional development support. Free on-site parking. A friendly and supportive working environment.If this sounds like the perfect opportunity for you, we encourage you to APPLY NOW and take the next step in your IT career
IT Support Technician employer: ALLEGIANCE TECHNOLOGY LTD
Contact Detail:
ALLEGIANCE TECHNOLOGY LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Understanding how these systems work will give you a head start in managing IT enquiries effectively.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for users, being able to communicate clearly and empathetically is crucial.
✨Tip Number 3
Gain a basic understanding of Microsoft software and common troubleshooting techniques. This knowledge will help you resolve issues more efficiently and demonstrate your readiness for the role.
✨Tip Number 4
Be prepared to discuss your flexibility and ability to manage multiple tasks during the interview. Highlight any previous experiences where you've successfully juggled various responsibilities.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences. Emphasize any customer service roles or technical support experience you have, as these are crucial for the IT Support Technician position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and problem-solving. Mention specific examples of how you've helped others with IT issues in the past, demonstrating your communication skills and customer service orientation.
Highlight Technical Skills: In your application, clearly list your technical skills, especially your familiarity with Microsoft software and any other relevant IT tools. This will show that you have the basic understanding required for the role.
Show Enthusiasm: Convey your excitement about the opportunity to work in a dynamic team and your eagerness to learn and grow in the IT field. Companies appreciate candidates who are genuinely interested in their work environment.
How to prepare for a job interview at ALLEGIANCE TECHNOLOGY LTD
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your commitment to the field.
✨Highlight Customer Service Skills
Since this role involves a lot of interaction with users, emphasize your customer service experience. Provide examples of how you've successfully resolved issues for others, showcasing your communication skills and ability to handle difficult situations.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approached challenges and what the outcomes were.
✨Be Ready to Discuss IT Tools and Software
Familiarize yourself with common IT support tools and Microsoft software, as these are likely to come up in the conversation. Showing that you have a basic understanding of these tools will help you stand out as a candidate who is ready to hit the ground running.
