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- Tasks: Join us as an IT Support Engineer, solving tech issues and supporting clients daily.
- Company: Be part of a dynamic managed service provider in Leeds, known for innovation.
- Benefits: Enjoy company events, a pension scheme, free parking, and private medical insurance.
- Why this job: This role offers hands-on experience, growth opportunities, and a chance to make an impact.
- Qualifications: Proficiency in cloud systems, Microsoft OS, and network administration is essential.
- Other info: Perfect for driven individuals looking to advance their IT careers!
Role: IT Support Engineer Salary: £26,000 – £30,000 DOE Location: Leeds We are proud to be working with an exceptional managed service provider in their search for a skilled IT Support Engineer. This is an exciting opportunity for a driven and ambitious IT professional to join a dynamic and forward-thinking organisation. The successful candidate will play a crucial role in supporting and maintaining the IT, telephony, and connectivity infrastructure of the client's customers. You will deliver high-quality technical assistance to end users, resolve complex issues, and contribute to the improvement of their support services. Key Responsibilities: Provide second-line technical support to end users, ensuring timely and efficient resolution of hardware and software issues. Diagnose and resolve escalated IT incidents, collaborating with first-line support, wider technical teams, and third-party vendors where necessary. Install, configure, and maintain computer hardware, software, and peripherals. Implement system upgrades and patches to maintain security and stability within clients' IT environments. Identify and resolve network issues, including connectivity, access point configuration, and troubleshooting. Partner with the Head of Technology to manage proactive services, including the development of alerts and monitoring systems for standard and custom solutions. Utilise tools to generate detailed technical reports, analyse trends, and implement solutions to recurring challenges. Troubleshoot VoIP systems and connectivity issues. Support user training and mentoring for both end users and first-line support colleagues. Skills and Experience: Proficiency in diagnosing and resolving issues related to cloud systems, hardware, software, and networks. Strong knowledge of Microsoft operating systems. Hands-on experience with Active Directory, Group Policy, and network administration tasks. Experience with VoIP telephony systems. Familiarity with Microsoft products, including Premium SKUs, Azure, and Endpoint Manager (preferred). Benefits: Company events Company pension scheme Free on-site parking Private medical insuranceIf this sounds like the ideal opportunity for you or someone in your network, we encourage you to APPLY NOW to take the next step in your career
IT Support Engineer employer: ALLEGIANCE TECHNOLOGY LTD
Contact Detail:
ALLEGIANCE TECHNOLOGY LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft operating systems and VoIP systems. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work with managed service providers. Attend local tech meetups or online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for technical interviews by practicing common troubleshooting scenarios related to hardware, software, and network issues. Being able to demonstrate your problem-solving skills in real-time can impress interviewers.
✨Tip Number 4
Show your enthusiasm for continuous learning and improvement. Mention any recent courses or certifications you've completed that relate to IT support, as this demonstrates your commitment to staying updated in the field.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Engineer role. Emphasize your proficiency in diagnosing and resolving issues related to cloud systems, hardware, software, and networks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to deliver high-quality technical assistance. Mention specific experiences where you resolved complex issues or improved support services.
Highlight Technical Skills: In your application, clearly list your technical skills, such as knowledge of Microsoft operating systems, Active Directory, Group Policy, and VoIP systems. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Show Enthusiasm for the Role: Express your enthusiasm for joining a dynamic and forward-thinking organization. Mention how you can contribute to the improvement of their support services and your eagerness to partner with the Head of Technology.
How to prepare for a job interview at ALLEGIANCE TECHNOLOGY LTD
✨Show Your Technical Skills
Be prepared to discuss your experience with diagnosing and resolving IT issues, especially related to cloud systems, hardware, software, and networks. Highlight specific examples where you successfully resolved complex problems.
✨Demonstrate Your Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with both technical teams and end users. Practice explaining technical concepts in simple terms, and be ready to showcase your ability to provide clear instructions.
✨Familiarize Yourself with the Company’s Tools
Research the tools and technologies used by the company, such as Microsoft products, Active Directory, and VoIP systems. Showing that you have knowledge of their specific environment can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-world IT support scenarios. Think through potential challenges you might face in the role and prepare structured responses that demonstrate your problem-solving skills.
