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- Tasks: Join our team as an IT Support Engineer, providing top-notch tech support and troubleshooting.
- Company: Work with a leading managed service provider in a dynamic and growing environment.
- Benefits: Enjoy a competitive salary, pension scheme, private medical insurance, and free on-site parking.
- Why this job: This role offers hands-on experience with cutting-edge technologies and a supportive team culture.
- Qualifications: Experience in IT support, strong knowledge of Microsoft systems, and excellent problem-solving skills required.
- Other info: Perfect for motivated individuals looking to advance their IT career!
Role: IT Support Engineer Salary £26,000 – £31,000 DOE Location: Birmingham We are proud to be working with a leading managed service provider in their search for a skilled IT Support Engineer. This is a fantastic opportunity for a motivated and technically proficient individual to join a dynamic and growing team, providing high-quality IT support to a diverse range of clients. The successful candidate will play a key role in delivering technical assistance, troubleshooting IT issues, and ensuring the smooth operation of IT systems and infrastructure. Key Responsibilities: Provide first and second-line technical support to end users, resolving hardware, software, and network-related issues. Install, configure, and maintain IT equipment, including desktops, laptops, and peripherals. Support cloud-based solutions, including Microsoft 365 and Azure. Troubleshoot and manage VoIP and telephony systems. Assist with network administration, including routers, switches, and access points. Maintain security best practices, applying updates, patches, and antivirus solutions. Work closely with senior engineers on IT projects, deployments, and migrations. Deliver end-user training and guidance on IT best practices. Skills and Experience: Experience in an IT support role, providing first and second-line support. Strong knowledge of Microsoft Windows operating systems and Microsoft 365. Hands-on experience with Active Directory, Group Policy, and basic network troubleshooting. Understanding of VoIP systems and telephony support (desirable). Experience with cloud technologies such as Azure (preferred). Excellent problem-solving skills and a proactive approach to IT support. Benefits: Competitive salary up to £31,000 DOE. Company pension scheme. Private medical insurance. Training and professional development support. Free on-site parking. A friendly and supportive working environment.If this sounds like the perfect opportunity for you, we encourage you to APPLY NOW and take the next step in your IT career
IT Support Engineer employer: ALLEGIANCE TECHNOLOGY LTD
Contact Detail:
ALLEGIANCE TECHNOLOGY LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and VoIP systems. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current IT Support Engineers or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved IT issues. Being able to articulate your problem-solving process will demonstrate your technical proficiency and proactive approach to support.
✨Tip Number 4
Show enthusiasm for continuous learning and professional development. Mention any relevant training or courses you've taken, especially those related to cloud technologies or security best practices, as this aligns with the company's focus on growth.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasize your skills with Microsoft Windows, Microsoft 365, and any cloud technologies like Azure. Use specific examples to demonstrate your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your technical proficiency. Mention your experience with first and second-line support, and how you can contribute to the team by resolving IT issues efficiently.
Highlight Relevant Skills: In your application, clearly outline your hands-on experience with Active Directory, Group Policy, and network troubleshooting. If you have knowledge of VoIP systems, make sure to include that as well, as it is desirable for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at ALLEGIANCE TECHNOLOGY LTD
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows, Microsoft 365, and any cloud technologies like Azure. You might be asked to troubleshoot a common IT issue on the spot, so brush up on your problem-solving techniques.
✨Demonstrate Your Communication Skills
As an IT Support Engineer, you'll need to explain technical concepts to non-technical users. Practice how you would communicate complex ideas simply and clearly, as this will be crucial in your role.
✨Highlight Your Experience with IT Systems
Discuss your hands-on experience with hardware, software, and network troubleshooting. Be ready to provide examples of how you've resolved issues in previous roles, especially related to VoIP systems and network administration.
✨Emphasize Your Proactive Approach
Employers value candidates who take initiative. Share instances where you've gone above and beyond to ensure smooth IT operations or improved processes, showcasing your proactive mindset.
