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- Tasks: Provide IT support and resolve issues for clients and users in a friendly environment.
- Company: Join a leading HR software specialist with over 20 years of innovation.
- Benefits: Enjoy a competitive salary, healthcare, pension, and onsite meals with early finishes on Fridays.
- Why this job: Be part of a people-first culture focused on development and impactful tech solutions.
- Qualifications: Proven IT support experience and great communication skills; HR software experience is a plus.
- Other info: This role offers a unique opportunity to shape the future of HR technology.
The predicted salary is between 30000 - 45000 £ per year.
Doncaster | £30,000 – £45,000 + Benefits
Exclusive Opportunity with a Leading HR Software Specialist
Are you a tech-savvy problem-solver with a passion for helping people? We’re working exclusively with a long-standing client who has been at the forefront of HR software innovation for over 20 years. With continued growth, they’re now looking to bring a Software Support Engineer on board to provide internal and client-facing support.
You’ll be the go-to person for resolving IT issues across the Microsoft stack and assisting users in a fast-paced but friendly environment. If you’ve previously worked with payroll or HR software, that’s a huge bonus!
What you’ll be working with:
- Microsoft 365 (Exchange, Teams, SharePoint)
- Windows 10/11
- Active Directory
- Azure AD
- Intune
- Networking fundamentals (DNS, DHCP, TCP/IP)
- Troubleshooting hardware, printers, and mobile devices
- Supporting their inhouse HR software
What they’re looking for:
- Proven IT support experience (2nd/3rd line)
- Great communication skills – you’ll be working closely with end-users and clients
- Any experience with HR or payroll software is a real advantage
What’s in it for you?
- Salary between £30,000 – £45,000
- Healthcare & pension scheme
- Onsite chef cooking up fresh meals between 7am–3pm
- Standard working hours with an early finish every Friday
- A friendly, people-first culture with a focus on internal development
If you’re ready to join a company that’s been shaping HR tech for two decades, apply today and let’s get the ball rolling.
Software Support Engineer employer: Allegiance Group
Contact Detail:
Allegiance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer
✨Tip Number 1
Familiarise yourself with the Microsoft stack, especially Microsoft 365, as this is crucial for the role. Brush up on your knowledge of Exchange, Teams, and SharePoint to demonstrate your technical expertise during any discussions.
✨Tip Number 2
Highlight any previous experience you have with HR or payroll software. If you’ve worked in a similar environment, be ready to share specific examples of how you resolved issues or improved processes.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of scenarios where you successfully troubleshot IT issues, particularly in a fast-paced setting, and be ready to discuss these during your interview.
✨Tip Number 4
Emphasise your communication skills. Since you'll be working closely with end-users and clients, practice explaining technical concepts in simple terms to show that you can bridge the gap between tech and non-tech users.
We think you need these skills to ace Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in 2nd or 3rd line roles. Emphasise any experience you have with Microsoft 365, HR software, and troubleshooting skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and helping people. Mention specific examples of how you've resolved IT issues in the past and how your skills align with the job requirements.
Highlight Communication Skills: Since great communication is key for this role, include examples in your application that demonstrate your ability to work closely with end-users and clients. This could be through previous job experiences or projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Allegiance Group
✨Showcase Your Technical Skills
Make sure to brush up on your knowledge of the Microsoft stack, especially Microsoft 365, Windows 10/11, and Active Directory. Be prepared to discuss specific examples of how you've resolved IT issues in the past, as this will demonstrate your technical expertise.
✨Highlight Communication Abilities
Since you'll be working closely with end-users and clients, it's crucial to showcase your communication skills. Practice explaining complex technical concepts in simple terms, as this will help you connect with non-technical users during the interview.
✨Demonstrate Problem-Solving Skills
Prepare for scenario-based questions where you might need to troubleshoot a hypothetical issue. Think through your problem-solving process and be ready to articulate how you would approach resolving various IT challenges.
✨Research the Company Culture
Familiarise yourself with the company's values and culture, particularly their focus on a people-first environment. This will allow you to tailor your responses to align with their ethos and show that you're a good fit for their team.
