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- Tasks: Support users with IT issues and manage support tickets efficiently.
- Company: Join a leading Bristol-based company focused on personal development and growth.
- Benefits: Enjoy bespoke training, free parking, a pension scheme, and paid certifications.
- Why this job: Be part of a dynamic team with opportunities for rapid career advancement.
- Qualifications: Experience with Office 365, Windows OS, and troubleshooting required.
- Other info: Immediate onboarding available; contact Tom Worthington to apply!
The predicted salary is between 24000 - 40000 £ per year.
Location: Bristol
Salary: Up to £40,000 DOE
Looking to join an IT Team in which your personal development and improvement is at the forefront of the company's mission? My client is a Bristol-based company looking for an IT Support Engineer that can support their internal user base across 1st, 2nd & 3rd Line issues. They are a genuine leader in their market and can offer exponential growth for this candidate within the IT Department.
Some of the key skills that we are looking for include:
- Office 365
- Windows OS
- Hyper V / VMware
- Network management
- Storage and backup management
- Active Directory
- Troubleshooting
- Experience of using a ticketing system
Benefits include:
- Bespoke system training
- Training and certs paid for
- Free parking
- Pension Scheme
Role responsibilities include:
- Serve as the primary point of contact for all IT support inquiries.
- Play key parts in company projects.
- Deliver desktop and application support to both internal and external users.
- Efficiently manage support tickets, coordinating with third-party vendors when necessary.
- Set up and configure laptops, desktops, and mobile devices.
- Quickly troubleshoot and resolve IT-related issues.
- Install approved software and ensure system integrity.
- Keep detailed records of faults and their resolutions.
We are looking to onboard this position ASAP, so please get in touch with Tom Worthington at Allegiance Technology if you would like to apply.
Locations
IT Support Technician employer: Allegiance Group
Contact Detail:
Allegiance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Windows OS, and Hyper V. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved IT issues. This could involve discussing how you managed support tickets or coordinated with third-party vendors in previous roles.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Understanding their mission can help you tailor your responses in interviews, showing that you're not just a fit for the role but also for the team.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the interview process and what the team is looking for, giving you an edge over other candidates.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT support, such as your proficiency with Office 365, Windows OS, and troubleshooting. Use specific examples to demonstrate your expertise in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire for personal development. Mention how you align with the company's mission and how your skills can contribute to their success.
Highlight Relevant Certifications: If you have any certifications related to IT support, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or VMware certifications, be sure to include them in your application. This will strengthen your candidacy.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Allegiance Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with Office 365, Windows OS, and any virtualisation technologies like Hyper V or VMware. Be prepared to discuss specific examples of how you've used these skills in previous roles.
✨Demonstrate Problem-Solving Abilities
As an IT Support Technician, troubleshooting is key. Prepare to walk through a few scenarios where you successfully resolved technical issues, detailing your thought process and the steps you took to find a solution.
✨Familiarise Yourself with Ticketing Systems
Since managing support tickets is part of the role, it’s beneficial to understand how ticketing systems work. If you have experience with any specific systems, mention them and explain how you efficiently managed tickets in the past.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's IT projects and their approach to user support. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
