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- Tasks: Provide IT support across 1st, 2nd & 3rd line issues and manage support tickets.
- Company: Join a leading Bristol-based company focused on personal development and growth.
- Benefits: Enjoy bespoke training, paid certifications, free parking, and a pension scheme.
- Why this job: Be part of a dynamic team with opportunities for rapid career advancement and impactful projects.
- Qualifications: Experience with Office 365, Windows OS, Hyper V, VMware, and troubleshooting required.
- Other info: Immediate onboarding available; contact Tom Worthington at Allegiance Technology to apply.
The predicted salary is between 24000 - 40000 £ per year.
Location: Bristol
Salary: Up to £40,000 DOE
Looking to join an IT Team in which your personal development and improvement is at the forefront of the company's mission? My client is a Bristol based company looking for an IT Support Engineer that can support their internal user base across 1st, 2nd & 3rd Line issues. They are a genuine leader in their market and can offer exponential growth for this candidate within the IT Department.
Some of the key skills that we are looking for include:
- Office 365
- Windows OS
- Hyper V / VMware
- Network management
- Storage and backup management
- Active Directory
- Troubleshooting
- Experience of using a ticketing system
Benefits include:
- Bespoke system training
- Training and certs paid for
- Free parking
- Pension Scheme
Role responsibilities include:
- Serve as the primary point of contact for all IT support inquiries.
- Play key parts in company projects.
- Deliver desktop and application support to both internal and external users.
- Efficiently manage support tickets, coordinating with third-party vendors when necessary.
- Set up and configure laptops, desktops, and mobile devices.
- Quickly troubleshoot and resolve IT-related issues.
- Install approved software and ensure system integrity.
- Keep detailed records of faults and their resolutions.
We are looking to onboard this position ASAP, so please get in touch with Tom Worthington at Allegiance Technology if you would like to apply.
IT Support Technician employer: Allegiance Group
Contact Detail:
Allegiance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Windows OS, and Hyper V. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Prepare to discuss your troubleshooting approach in detail. Be ready to share examples of how you've resolved complex IT issues in the past, as this will demonstrate your problem-solving skills and technical expertise.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Understanding their mission and how they prioritise personal development can help you tailor your responses to show that you're a great fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the role and the company, and may even lead to a referral, which can greatly enhance your chances of landing the job.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT support, such as your proficiency with Office 365, Windows OS, and troubleshooting. Use specific examples to demonstrate your expertise in 1st, 2nd, and 3rd line support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire for personal development. Mention how you align with the company's mission and how your skills can contribute to their IT team.
Highlight Relevant Certifications: If you have any certifications related to IT support, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or others, make sure to include them in your application. This will strengthen your candidacy.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively resolved IT issues in the past. This could include specific scenarios where you managed support tickets or coordinated with third-party vendors.
How to prepare for a job interview at Allegiance Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with Office 365, Windows OS, and any virtualisation technologies like Hyper V or VMware. Be prepared to discuss specific examples of how you've used these skills in previous roles.
✨Demonstrate Problem-Solving Abilities
As an IT Support Technician, troubleshooting is key. Prepare to walk through a few scenarios where you successfully resolved technical issues, detailing your thought process and the steps you took to find a solution.
✨Familiarise Yourself with Ticketing Systems
Since managing support tickets is part of the role, it’s beneficial to understand how ticketing systems work. If you have experience with any specific systems, mention them and explain how you used them to improve efficiency.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's IT projects and their approach to personal development. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
