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- Tasks: Provide top-tier IT support and lead infrastructure projects in a dynamic team.
- Company: Join a fast-growing managed IT services provider with a global reach.
- Benefits: Enjoy 22 days' holiday, monthly team events, and ongoing training opportunities.
- Why this job: Be part of a high-performing team and work on diverse, impactful projects.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and a passion for learning.
- Other info: Hybrid working model available, perfect for balancing work and study.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for a Senior Solutions Engineer to join a fast-growing managed IT services provider delivering exceptional support to users across the UK and internationally. This is a client-facing, technically hands-on role offering the chance to work on diverse projects and complex systems within a high-performing team.
Key Responsibilities:
- Provide top-tier customer service to clients, acting as an escalation point for service desk engineers.
- Lead and contribute to infrastructure projects, from planning to implementation.
- Build, configure, and install servers and IT systems.
- Troubleshoot issues remotely and on-site.
- Mentor junior technical team members.
- Maintain accurate documentation and time tracking.
Technical Requirements:
- Expertise with Windows Server (all roles/features) and Hyper-V virtualization.
- Proficient with networking protocols (TCP/IP, DNS, DHCP) and hardware (switches, routers, firewalls).
- Experience with Microsoft Azure (Virtual Servers, AAD, Storage).
- Skilled with Veeam Backup & Replication.
What You’ll Bring:
- Minimum 3+ years in a similar role.
- Excellent troubleshooting and communication skills.
- Strong organisational and prioritisation abilities.
- Passion for continuous learning and professional development.
Benefits:
- 22 days' holiday (increasing with tenure)
- Monthly team events and social activities
- Ongoing training and certification support
- Clear development path in a collaborative, ambitious environment
If the above piques your interest please apply now!
IT Support Engineer employer: Allegiance Group
Contact Detail:
Allegiance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Hyper-V. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your technical expertise.
✨Tip Number 2
Prepare examples of how you've provided exceptional customer service in previous roles. Since this position is client-facing, showcasing your ability to handle challenging situations with clients can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with mentoring or training junior team members. This aligns well with the responsibilities of the role and shows that you're not only technically skilled but also a team player who values knowledge sharing.
✨Tip Number 4
Research the company’s culture and values. Understanding their approach to IT support and client relations can help you tailor your responses in interviews, making it clear that you’re a good fit for their team.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows Server, Hyper-V, and networking protocols. Use specific examples to demonstrate your troubleshooting skills and any projects you've led.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and continuous learning. Mention how your experience aligns with the responsibilities of the role, such as mentoring junior team members and leading infrastructure projects.
Showcase Technical Skills: Clearly list your technical skills related to the job description, including expertise in Microsoft Azure and Veeam Backup & Replication. Consider providing examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Allegiance Group
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows Server, Hyper-V, and networking protocols. Highlight specific projects where you've successfully implemented or troubleshot these technologies.
✨Demonstrate Customer Service Skills
Since this role is client-facing, share examples of how you've provided exceptional support in previous positions. Emphasise your ability to communicate effectively with clients and resolve their issues promptly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle specific technical issues or project scenarios, showcasing your troubleshooting process.
✨Express Your Passion for Learning
Discuss your commitment to continuous professional development. Mention any recent certifications or training you've pursued, and express your enthusiasm for staying updated with the latest technologies.
