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- Tasks: Join the Service Desk team to provide remote and on-site IT support.
- Company: A friendly IT Solutions company in Maldon, Essex, focused on staff development.
- Benefits: Enjoy a relaxed work environment, ongoing training, and funded certifications.
- Why this job: Perfect for tech enthusiasts who love problem-solving and client interaction.
- Qualifications: Previous IT support experience is a plus; must have a full UK driving licence.
- Other info: Great opportunity for career growth and exposure to diverse technologies.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking to build your IT career with a company that genuinely values its people? Our client, a well-established and friendly IT Solutions company based in Maldon, Essex, is looking for an IT Support Engineer to join their expanding team. It’s a relaxed, supportive place to work with a real focus on staff development — including structured training plans and plenty of opportunities to gain industry-recognised certifications.
The Role: You’ll be part of the Service Desk team providing remote technical support to a wide range of clients, as well as visiting client sites to deliver face-to-face support when needed. It’s a varied, customer-facing role ideal for someone who enjoys solving problems and building relationships.
Key Responsibilities:
- Provide 1st and 2nd line support via phone, email, and remote tools
- Visit client sites to deliver hands-on IT support and troubleshooting
- Diagnose and resolve hardware, software, and network issues
- Log, manage, and resolve tickets in a timely manner
- Assist with project work, installations, and system upgrades
- Deliver excellent customer service and build positive client relationships
About You:
- Previous experience in an IT support role (MSP experience desirable but not essential)
- Confident working on a service desk and comfortable in face-to-face support situations
- Good understanding of Windows operating systems, Microsoft 365, and basic networking
- Strong problem-solving skills and a proactive attitude
- Full UK driving licence (essential for client site visits)
- Keen to learn, with a genuine interest in developing your IT skills and gaining certifications
What’s in it for you?
- Relaxed, friendly working environment
- Ongoing training and funded certifications
- Varied role with exposure to a wide range of technologies
- Opportunity to grow and progress your career
If you’re an enthusiastic IT support professional who enjoys both technical work and building relationships with clients, we’d love to hear from you. Apply today and take the next step in your IT career with a company that values your development.
Information Technology Support Engineer employer: Allegiance Group
Contact Detail:
Allegiance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems and Microsoft 365. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart during interviews.
✨Tip Number 2
Since this role involves face-to-face client interactions, practice your communication skills. Role-playing common support scenarios with a friend can help you articulate your problem-solving process clearly and confidently.
✨Tip Number 3
Research the company culture of the IT Solutions company in Maldon. Understanding their values and work environment will allow you to tailor your responses in interviews, demonstrating that you’re a good fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in ongoing training and development opportunities. This shows that you are keen to grow within the company and are serious about advancing your IT career.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your skills with Windows operating systems, Microsoft 365, and any previous customer-facing roles to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences where you've successfully solved technical issues or built client relationships, demonstrating your problem-solving skills and proactive attitude.
Highlight Certifications and Training: If you have any industry-recognised certifications or training, be sure to mention them. This shows your commitment to professional development and aligns with the company's focus on staff training and growth.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Allegiance Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows operating systems, Microsoft 365, and basic networking. Highlight specific examples of how you've diagnosed and resolved technical issues in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've successfully solved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your proactive attitude.
✨Emphasise Customer Service Experience
Since this role involves a lot of client interaction, it's crucial to demonstrate your ability to build positive relationships. Share examples of how you've provided excellent customer service and handled difficult situations with clients.
✨Express Your Willingness to Learn
The company values ongoing training and development, so make sure to convey your enthusiasm for learning new skills and gaining certifications. Discuss any relevant courses or certifications you are interested in pursuing.
