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- Tasks: Provide IT support to schools, troubleshoot issues, and enhance IT systems.
- Company: Top UK IT Solutions provider with a supportive team culture.
- Benefits: Bespoke training, Microsoft certs paid, free parking, and pension scheme.
- Why this job: Gain hands-on experience in a dynamic environment while making a difference in education.
- Qualifications: 1+ years of IT support experience, strong troubleshooting skills, and a customer-focused approach.
- Other info: Excellent personal development opportunities and a tight-knit team.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Engineer
Location: Trafford Park, Greater Manchester.
Base pay range: Your pay will be based on your skills and experience — talk with your recruiter to learn more.
- Bespoke system training
- Microsoft certs paid for
- Free parking
- Pension Scheme
- Fuel Expenses
What You’ll Do:
- Deliver 1st / 2nd Line Support to schools / education customers.
- Manage and enhance IT systems, networks, and infrastructure for optimal performance.
- Conduct on-site visits across the North West to provide technical support and strategic guidance.
- Quickly troubleshoot and resolve hardware, software, and network issues.
- Collaborate with educational staff and corporate clients to identify and implement tailored IT solutions.
What We’re Looking For:
- Current DBS or a clean background in order to be provided with one.
- Experience: 1+ years of IT support, ideally with educational institutions (experience with corporate clients is an advantage).
- Technical Expertise: Proficient in network management, cloud platforms (Office 365, Google Workspace), and server administration (Windows Server, Active Directory, DNS, DHCP).
- Specialized Skills: Experience with Educational tech systems (e.g., MIS, Paxton Systems).
- Additional Tools: Skilled in Mac management, MDM platforms (e.g., Jamf), and print management tools.
- Problem Solving: Strong troubleshooting skills with a proactive, solutions-oriented mindset.
- Communication: A customer-focused approach with excellent communication skills for engaging with educators and business professionals.
- Travel: A full UK driving licence and access to your own vehicle for regular travel across the North West.
The personal development opportunities that you will gain here are second to none. Due to the size of the business, they have a vast array of resources to help you better yourself. With a competitive starting salary range and training, we highly recommend applying for this role if you feel you have the right attributes.
APPLY
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Information Technology Support Engineer employer: Allegiance Group
Contact Detail:
Allegiance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who work in education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you have experience with specific tools or systems mentioned in the job description, be ready to discuss them in detail during interviews. Bring examples of how you've solved problems in the past.
✨Tip Number 3
Prepare for on-site visits! Since this role involves travelling to schools, practice how you'll present yourself and your technical solutions face-to-face. First impressions matter, so dress smart and be confident!
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our fantastic team in Trafford Park.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially in educational settings, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support in education. Share specific examples of how you've solved problems or improved systems in previous roles to grab our attention.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your experience with network management, cloud platforms, and any relevant certifications. We want to see what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Allegiance Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in network management and cloud platforms like Office 365 and Google Workspace. Be ready to discuss your experience with educational tech systems and how you've solved problems in the past.
✨Show Off Your Communication Skills
Since you'll be working closely with educators and corporate clients, practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated with non-technical staff to resolve issues.
✨Demonstrate Your Problem-Solving Mindset
Prepare to share specific instances where you've tackled tricky hardware or software issues. Highlight your proactive approach and how you’ve implemented tailored IT solutions in previous roles.
✨Be Ready for On-Site Scenarios
Since the role involves on-site visits, think about how you would handle a situation at a school. Prepare to discuss your approach to troubleshooting in person and how you would engage with educational staff during these visits.
