2nd Line Support Engineer, Microsoft

Role: 2nd Line Support Technician Location: Are you looking to join one of the best MSP’s in the UK that provide support within the Education sector? What makes these guys the best is their strong ethos on staff retention and development, these guys really know how to treat their staff well and can offer a genuinely great place to work. The company work exclusively within the education sector, providing support to primary schools across the North West. They are looking to bolster their Service Desk Team further with the addition of another 2nd Line Support Technician at their office in Radcliffe, Manchester. This position will be predominantly office based as part of the Service Desk Team, however, there will be times where you may be called out onto a customer site to issue a fix that can’t be done remotely, or to get involved in project work and installations. The MSP that you will be working for are an incredible outfit with some superb training plans and facilities, and have a really good bunch of Engineers who are very tight knit, you will get truly looked after here. Childcare vouchers ** Bespoke system training and paid for Certs ** Pension Scheme ** Full Driver’s license ** Microsoft Windows and Server operating system knowledge ** Microsoft Intune ** Office 365 ** DBS Clearance Provide support both remotely and face to face to teachers and pupils. ** Provide Windows Server, mobile device and network infrastructure support. ** Provide hands on advice and guidance to the schools to help develop their IT network. ** Maintain a helpdesk facility providing clients with feedback to tickets proactively and in a timely manner. This position is with a market leader in IT support for the education sector in the whole of the North West with incredible opportunities for progression. With a competitive starting salary range and training to boot, I highly recommend applying for this role if you feel you have the right attributes.