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- Tasks: Support teachers and pupils with IT issues, both remotely and on-site.
- Company: Join a top MSP focused on providing IT support in the education sector.
- Benefits: Enjoy childcare vouchers, bespoke training, pension scheme, and Perkbox perks.
- Why this job: Be part of a supportive team with great training and career progression opportunities.
- Qualifications: Full driver's license and knowledge of Microsoft systems and network infrastructure required.
- Other info: Office-based role with occasional site visits; ideal for tech enthusiasts passionate about education.
The predicted salary is between 21500 - 24500 £ per year.
Are you looking to join one of the best MSPs in the UK that provide support within the Education sector? If so, this is the company for you! What makes these guys the best is their strong ethos on staff retention and development, these guys really know how to treat their staff well and can offer a genuinely great place to work.
The company works exclusively within the education sector, providing support to primary schools across the North West. They are looking to bolster their Service Desk Team further with the addition of another 2nd Line Support Technician at their office in Radcliffe, Manchester.
This position will be predominantly office based as part of the Service Desk Team, however, there will be times where you may be called out onto a customer site to issue a fix that can’t be done remotely, or to get involved in project work and installations.
The MSP that you will be working for are an incredible outfit with some superb training plans and facilities, and have a really good bunch of Engineers who are very tight knit, you will get truly looked after here.
Benefits:- Childcare vouchers
- Bespoke system training and paid for Certs
- Pension Scheme
- Fuel Expenses
- Perkbox scheme
- Full Driver’s license
- Microsoft Windows and Server operating system knowledge
- Veeam
- Microsoft Intune
- Office 365
- Sophos Enterprise
- Hyper – V / VMWare
- DBS Clearance
- Provide support both remotely and face to face to teachers and pupils.
- Provide Windows Server, mobile device and network infrastructure support.
- Provide support for other technicians and work as part of the team.
- Provide hands on advice and guidance to the schools to help develop their IT network.
- Maintain a helpdesk facility providing clients with feedback to tickets proactively and in a timely manner.
This position is with a market leader in IT support for the education sector in the whole of the North West with incredible opportunities for progression. With a competitive starting salary range and training to boot, I highly recommend applying for this role if you feel you have the right attributes.
If this sounds like it could be for you then please APPLY NOW or send your CV directly to Adam at Allegiance Technology.
Commutable from: Radcliffe, Bury, Manchester, Bolton, Heywood, Rochdale, Whitefield, Middleton, Prestwich, Swinton, Pendlebury, Salford, Eccles.
Contact Detail:
Allegiance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Intune and Veeam. Having hands-on experience or even just a solid understanding of these tools can set you apart during interviews.
✨Tip Number 2
Research the company’s ethos and values, especially their focus on staff retention and development. Be prepared to discuss how your own values align with theirs, as cultural fit is often just as important as technical skills.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the interview process and what the company truly values in its employees.
✨Tip Number 4
Prepare for scenario-based questions that may arise during the interview. Think about past experiences where you provided support in challenging situations, particularly in an educational context, as this will demonstrate your problem-solving skills.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your knowledge of Microsoft Windows, Office 365, and any experience with Veeam or Hyper-V.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for working in the education sector and your commitment to providing excellent support. Mention specific examples of how you've helped others in previous roles.
Highlight Soft Skills: In your application, emphasise your communication skills and ability to work as part of a team. The role involves supporting teachers and pupils, so showcasing your interpersonal skills is crucial.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Allegiance Group
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, such as Microsoft Windows, Office 365, and Veeam. Brush up on your knowledge of network infrastructure and be ready to discuss how you've used these tools in past roles.
✨Show Your Customer Service Skills
As a 2nd Line Support Engineer, you'll be interacting with teachers and pupils. Prepare examples of how you've provided excellent customer service in previous positions, especially in challenging situations. This will demonstrate your ability to handle support requests effectively.
✨Demonstrate Team Spirit
This role involves working closely with other technicians. Be ready to talk about your experience working in teams, how you contribute to team success, and any collaborative projects you've been part of. Highlighting your teamwork skills will show that you're a good fit for their tight-knit environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the specific challenges they face in the education sector. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
