Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support teachers and pupils with IT issues, both remotely and on-site.
- Company: Join a top MSP in the UK focused on education sector support.
- Benefits: Enjoy childcare vouchers, bespoke training, pension scheme, and Perkbox perks.
- Why this job: Be part of a supportive team with great training and career progression opportunities.
- Qualifications: Full driver's license and knowledge of Microsoft systems required.
- Other info: Office-based role with occasional site visits; competitive salary and strong staff development ethos.
The predicted salary is between 25000 - 28000 £ per year.
Location: Radcliffe, Manchester
Salary: £25,000 - £28,000
Are you looking to join one of the best MSP’s in the UK that provide support within the Education sector? If so, this is the company for you! The company works exclusively within the education sector, providing support to primary schools across the North West. They are looking to bolster their Service Desk Team further with the addition of another 2nd Line Support Technician at their office in Radcliffe, Manchester.
This position will be predominantly office based as part of the Service Desk Team, however, there will be times where you may be called out onto a customer site to issue a fix that can’t be done remotely, or to get involved in project work and installations.
Benefits:
- Childcare vouchers
- Bespoke system training and paid for Certs
- Pension Scheme
- Fuel Expenses
- Perkbox scheme
Skills from you:
- Full Driver’s license
- Microsoft Windows and Server operating system knowledge
- Veeam
- Microsoft Intune
- Office 365
- Sophos Enterprise
- Hyper – V / VMWare
- DBS Clearance
Responsibilities:
- Provide support both remotely and face to face to teachers and pupils.
- Provide Windows Server, mobile device and network infrastructure support.
- Provide support for other technicians and work as part of the team.
- Provide hands on advice and guidance to the schools to help develop their IT network.
- Maintain a helpdesk facility providing clients with feedback to tickets proactively and in a timely manner.
This position is with a market leader in IT support for the education sector in the whole of the North West with incredible opportunities for progression. With a competitive starting salary range and training to boot, I highly recommend applying for this role if you feel you have the right attributes.
If this sounds like it could be for you then please APPLY NOW or send your CV directly to Adam at Allegiance Technology.
Commutable from: Radcliffe, Bury, Manchester, Bolton, Heywood, Rochdale, Whitefield, Middleton, Prestwich, Swinton, Pendlebury, Salford, Eccles
2nd Line Support Engineer employer: Allegiance Group
Contact Detail:
Allegiance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows and Server operating systems, Veeam, and Office 365. Having hands-on experience or relevant certifications in these areas can significantly boost your chances.
✨Tip Number 2
Since this role involves working closely with schools, consider gaining some insight into the education sector. Understanding the unique challenges faced by educational institutions can help you tailor your approach during interviews.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights about the company culture and what they look for in candidates, which can help you stand out.
✨Tip Number 4
Prepare to discuss your problem-solving skills and experiences in a support role. Be ready to share specific examples of how you've resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the position.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the 2nd Line Support Engineer position. Familiarise yourself with the technologies mentioned in the job description, such as Microsoft Windows, Office 365, and Veeam.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your knowledge of the education sector and any previous support roles you've held, particularly those involving remote and face-to-face assistance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support within the education sector. Mention why you want to work for this specific company and how your values align with their ethos on staff retention and development.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at Allegiance Group
✨Know Your Technical Stuff
Make sure you're well-versed in the key technologies mentioned in the job description, such as Microsoft Windows and Server operating systems, Veeam, and Office 365. Brush up on your knowledge of these tools, as you'll likely be asked specific questions about them during the interview.
✨Show Your Customer Service Skills
As a 2nd Line Support Engineer, you'll be interacting with teachers and pupils. Be prepared to discuss your previous experiences in customer service and how you handle challenging situations. Highlight any examples where you've successfully resolved issues or provided exceptional support.
✨Demonstrate Teamwork
This role involves working closely with other technicians and being part of a tight-knit team. Be ready to share examples of how you've collaborated with others in past roles, and emphasise your ability to work well in a team environment.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about the company's training programmes, opportunities for progression, or how they support their staff's development. It shows your genuine interest in the role and the company.
