Technical Services lead

We’re seeking a hands-on Technical Services Lead to join our client’s Financial Services firm in London. This is an operational role supporting 50 users in a SaaS-centric environment, ideal for a technical expert who thrives on direct IT delivery and practical problem-solving.

Location: Central London (3 days in office, 2 days WFH option)

Type: Permanent, Full-time

Salary: £80 – 85k + Package

Key Responsibilities:

1. Hands-on management of cloud technology stack (M365, SharePoint, Salesforce)
2. Direct involvement in 1st to 3rd line support delivery
3. Deep-dive SharePoint administration, optimization and troubleshooting
4. Maintain Cyber Essentials certification and security standards
5. Manage vendor relationships and license optimization, including charity licensing
6. Deliver end-user training and communications on new technology rollouts
7. Troubleshoot complex technical issues across the platform stack

Required Experience:

1. 5+ years’ hands-on IT operations in SaaS environments
2. Must have experience managing an MSP
3. Extensive SharePoint knowledge with proven implementation experience
4. Strong Microsoft 365 suite expertise
5. Experience with Microsoft Cloud services (Entra, Intune, Autopilot)
6. Salesforce administration capabilities
7. Commercial mindset – proven track record in Vendor Negotiation and License Management
8. Experience maintaining security certifications (ideally Cyber Essentials)
9. Strong technical training and communication skills

Qualifications:

1. Degree in Computer Science, Information Technology, or related field
2. Relevant certifications preferred (ITIL, CISSP, PMP)

If interested, please apply with an updated version of your CV!

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