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For Companies At a Glance
- Tasks: Resolve technical issues and manage service requests for users in our London office.
- Company: Join a dynamic IT team at a leading company in London.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Be the go-to person for IT support and make a real difference.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Great chance to learn and grow in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a proactive and technically capable Service Desk Analyst to join our Clients IT Service Desk team. As the first point of contact for IT support, you’ll play a key role in resolving technical issues, managing service requests, and ensuring a smooth experience for users in our London office. This is a hands-on role where you’ll support critical applications and collaborate with internal teams and external vendors.
Key Responsibilities
- Resolve first-line technical issues and service requests in line with SLAs
- Provide third-party support for applications
- Log and manage tickets across phone, email, and walk-up channels
- Build and configure desktops, laptops, and mobile devices
- Support new joiners, movers, and leavers with account setup and access changes
- Maintain audit logs and provide evidence for service management controls
- Create and update SOPs and knowledge base articles
- Track hardware movements and maintain asset records
- Raise security awareness and identify risks
- Collaborate with internal teams and external vendors to deliver excellent outcomes
What We’re Looking For
- Experience in a service desk or IT support role
- Experience in providing third-party support for critical applications, coordinating with external vendors to manage incidents, changes and problem records
- Strong understanding of Microsoft 365, Active Directory, and desktop deployment
- Experience working within an Azure environment
- Familiarity with ITIL processes and audit controls
- Excellent communication and stakeholder management skills
- A customer-focused mindset with strong problem-solving skills
- Technical aptitude and a willingness to learn and grow
- Certifications such as ITIL v4 Foundation or CompTIA A+ are a plus
If you’re ready to take ownership of IT support and thrive in a dynamic, multi-site environment, we’d love to hear from you.
IT Service Desk Analyst employer: Allegheny County Economic Development
Contact Detail:
Allegheny County Economic Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about scenarios where you've resolved technical issues or collaborated with teams. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them. Whether it's troubleshooting a tricky issue or setting up a new system, we love hearing about your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and making a difference in IT support.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and service desk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your knowledge of Microsoft 365 and Active Directory!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Be sure to mention any relevant certifications like ITIL v4 or CompTIA A+.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We love seeing candidates who can think on their feet and provide excellent customer service, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Allegheny County Economic Development
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and desktop deployment. Be ready to discuss how you've used these tools in previous roles, as this will show your technical capability and readiness for the job.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes and audit controls. Being able to speak about how you've applied these principles in past experiences will demonstrate your understanding of service management and your ability to maintain high standards.
✨Practice Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with users and vendors. Prepare for common scenarios where you might need to explain technical issues in simple terms. Practising with a friend can help you refine your approach.
✨Show Your Customer-Focused Mindset
Be ready to share examples of how you've gone above and beyond for customers in previous roles. Highlighting your problem-solving skills and willingness to learn will resonate well with the interviewers, showing that you're the right fit for their team.
