ServiceNow Presales Solution Consultant

Our client, a global IT Consulting organization, are hiring a ServiceNow Presales Solution Consultant to join their team in London. The successful candidate will drive enterprise-wide transformations, manage relationships with C-level executives and create innovative solutions that elevate the digital experience.

Responsibilities

• As the ServiceNow Presales Solution Consultant, you will lead sales and business development initiatives, uncovering new opportunities for ServiceNow solutions.
• Lead the pre-sales journey, from crafting proposals to negotiating contracts and securing sign-offs.
• Partner with sales teams to define and present ServiceNow solutions to potential clients.
• Serve as a trusted advisor to senior stakeholders, including C-suite executives and IT leaders.
• Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration.
• Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs.
• Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs.

Skillset

• Master’s or Bachelor’s degree in Information Technology or similar.
• Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics.
• Proficient in system integration, data migration, automation, scripting and ServiceNow customization.
• Understanding of HR processes, employee engagement strategies and workflow design.
• Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction.
• Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation.
• Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions.
• Proven experience in driving adoption of new technology and training end-users for smooth transitions.
• Capable of engaging with stakeholders up to the CXO level, simplifying technical concepts for non-technical audiences, and fostering collaboration across teams.
• Preferred Certifications : ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM) / CRM, Human Resources Service Delivery (HRSD).

Benefits

• Competitive Salary
• Comprehensive benefits package.
• Hybrid and flexible working options.
• Employee well-being support.
• Performance-based bonus.

Interested? Apply Today!

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