At a Glance
- Tasks: Support a busy team by managing bookings and providing excellent customer service.
- Company: Join a friendly firm of Chartered Surveyors in Radford Semele.
- Benefits: Competitive salary, 26 days annual leave, and a supportive work environment.
- Other info: Own transport needed due to office location.
- Why this job: Be part of a dynamic team and enhance your administrative skills.
- Qualifications: Experience in administration and proficiency in Microsoft Office required.
The predicted salary is between 18000 - 30000 £ per year.
We are looking for an experienced administrator to support our busy firm of Chartered Surveyors. You will join our friendly administration team in our Radford Semele Head Office, working alongside our Office and Bookings Managers, providing clients with guidance and quotations, and taking bookings and phone messages. Typing skills a bonus!
Responsibilities
- Answering a high volume of in-bound calls
- Taking customer orders by phone and email, processing them on the computer system
- Create quotations for new enquiries
- Manage Customer relationships
- Logging all enquiries onto company database
- Liaison with clients, booking surveys
- Updating Microsoft office documents
Requirements
- Working knowledge of Microsoft Office and Outlook
- Excellent customer service experience
- Comfortable working with numbers
- Attention to detail
- Reliable and trustworthy
- Must have own transport due to office location.
The role
- Salary of approx. £25K, depending on experience.
- Monday to Friday, 9–5; 35 hour week.
- 26 days annual leave plus bank holiday
The successful candidate must have had experience in a former administration role and be proficient in all Microsoft office packages with excellent customer liaison skills. Own transport to office is a must.
Bookings Administrator in Royal Leamington Spa employer: Allcott Associates LLP
As a leading employer in the surveying industry, we prioritise our surveyors' well-being and professional growth, offering a supportive work culture that values flexibility and work-life balance. With opportunities for career progression, including potential partnership, and a comprehensive benefits package that includes health insurance, generous leave, and professional development support, we empower our team to focus on delivering exceptional service while enjoying a fulfilling career. Our commitment to minimising desk admin allows our surveyors to engage directly with clients and properties, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Administrator in Royal Leamington Spa
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and team culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a high volume of calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with answering queries and taking bookings.
✨Tip Number 3
Show off your Microsoft Office skills! Brush up on your typing and document management abilities. You might even want to prepare a quick demo of how you would create a quotation or log an enquiry during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Bookings Administrator in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience as an administrator. We want to see how your skills match the requirements, especially in customer service and Microsoft Office.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Bookings Administrator role. Be friendly and show us your personality!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We love a polished application that reflects your care and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Allcott Associates LLP
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Microsoft Office and Outlook. Familiarise yourself with common administrative tasks and be ready to discuss how you've handled similar responsibilities in past roles.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples of how you've provided excellent customer service in previous jobs. Think about specific situations where you resolved issues or went above and beyond for a client.
✨Practice Your Communication
You'll be answering a high volume of calls, so practice speaking clearly and confidently. Consider doing mock interviews with a friend to get comfortable discussing your experience and answering questions on the spot.
✨Be Detail-Oriented
Attention to detail is key in this role. During the interview, highlight instances where your attention to detail made a difference, whether it was catching an error or ensuring a smooth booking process. This will show that you understand the importance of accuracy in administration.
