At a Glance
- Tasks: Support a busy team by managing bookings and providing excellent customer service.
- Company: Join a friendly firm of Chartered Surveyors in Radford Semele.
- Benefits: Competitive salary, 26 days annual leave, and a supportive work environment.
- Other info: Own transport needed due to office location.
- Why this job: Be part of a dynamic team and enhance your administrative skills.
- Qualifications: Experience in administration and proficiency in Microsoft Office required.
The predicted salary is between 18000 - 30000 £ per year.
We are looking for an experienced administrator to support our busy firm of Chartered Surveyors. You will join our friendly administration team in our Radford Semele Head Office, working alongside our Office and Bookings Managers, providing clients with guidance and quotations, and taking bookings and phone messages. Typing skills a bonus!
Responsibilities
- Answering a high volume of in-bound calls
- Taking customer orders by phone and email, processing them on the computer system
- Create quotations for new enquiries
- Manage Customer relationships
- Logging all enquiries onto company database
- Liaison with clients, booking surveys
- Updating Microsoft office documents
Requirements
- Working knowledge of Microsoft Office and Outlook
- Excellent customer service experience
- Comfortable working with numbers
- Attention to detail
- Reliable and trustworthy
- Must have own transport due to office location.
The role
- Salary of approx. £25K, depending on experience.
- Monday to Friday, 9–5; 35 hour week.
- 26 days annual leave plus bank holiday
The successful candidate must have had experience in a former administration role and be proficient in all Microsoft office packages with excellent customer liaison skills. Own transport to office is a must.
Bookings Administrator in Royal Leamington Spa employer: Allcott Associates LLP
Join our dynamic team at our Radford Semele Head Office, where we pride ourselves on fostering a supportive and collaborative work environment. As a Bookings Administrator, you'll enjoy a competitive salary, generous annual leave, and the opportunity to grow your skills in a thriving firm of Chartered Surveyors. Our commitment to employee development and a friendly culture makes us an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Administrator in Royal Leamington Spa
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allcott Associates LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allcott Associates LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bookings Administrator in Royal Leamington Spa
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allcott Associates LLP:Your cover letter is your chance to shine! Tell us why you want to work at Allcott Associates LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allcott Associates LLP!
How to prepare for a job interview at Allcott Associates LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
