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- Tasks: Deliver exceptional customer service and support for travel insurance queries.
- Company: Join InsureandGo, a top-rated travel insurance provider with a stellar reputation.
- Benefits: Enjoy competitive salary, uncapped commission, and 32 days of annual leave.
- Why this job: Make a real difference in customers' travel experiences while growing your career.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Be part of a supportive team with great career progression opportunities.
The predicted salary is between 24525 - 45000 £ per year.
Sales Agent – InsureandGo – Southend-on-Sea
InsureandGo is one of the UK’s leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding 4.9-star Trustpilot rating, our reputation is built on consistently delivering exceptional customer experiences.
Department: Inbound Sales
Location: Southend
Compensation: £24,525 – £45,000 / year
InsureandGo is one of the UK’s leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding 4.9-star Trustpilot rating, our reputation is built on consistently delivering exceptional customer experiences.
We’re proud to be a Which? Recommended Provider, and our award-winning policies are 5-star rated by Defaqto. From offering specialist cover for pre-existing medical conditions to supporting customers when they need us most, we believe travel should be accessible to everyone.
We’re now looking for a Sales Agent who leads by example, inspires team spirit, and drives high performance — all while putting exceptional customer service at the heart of everything they do. If you’re passionate about delivering service excellence, and thrive in a fast-paced, ever-changing environment, this could be your ideal next step.
Why Join Us?
- Competitive Starting Salary: £24,525, plus a guaranteed £210 monthly training bonus for the first 6 months.
- Earnings Potential: Uncapped commission paid monthly, with average additional earnings between £6,000 and £15,000 annually
- Elite Bonus: Quarterly uncapped bonus opportunities.
- 32 days’ annual leave (including bank holidays) plus 1 day off for your birthday because your worth it
- A great benefits package, including:
- Company-paid health cash plan
- Company pension scheme
- Holiday buy scheme
- Staff discounts on travel insurance
- Ongoing training on our products
- Real career progression opportunities — we love to promote from within.
- A supportive, friendly team where your ideas and input are valued.
- Based in Southend, with easy transport links and plenty of nearby amenities.
Operational Hours:
- Monday to Friday: 8:30 AM – 8:00 PM
- Saturday: 9:00 AM – 5:30 PM
- Sunday: 10:00 AM – 5:00 PM
Key Responsibilities
- Deliver friendly, expert service that reflects InsureandGo values, supporting customers with pre-existing medical conditions.
- Listen empathetically, respond professionally, and resolve queries promptly to ensure customers feel supported.
- Handle a variety of enquiries calmly and confidently, guiding customers through policies and claims.
- Meet quality goals like first-call resolution and customer satisfaction, while maintaining a personal touch.
- Engage in ongoing training to improve knowledge and skills for career growth.
- Collaborate with colleagues to enhance customer experience and share constructive feedback.
- Adhere to FCA regulations, data protection, and internal policies, staying updated to ensure compliance.
What We\’re Looking For
- Experienced in delivering exceptional service in a customer service or contact centre environment.
- Confident working towards sales and service targets, with a clear understanding of what great performance looks like.
- Skilled in building rapport and creating positive customer experiences—especially for those who need extra care or reassurance when travelling.
- Comfortable navigating contact centre systems and processes, and able to handle multiple tasks efficiently.
- Proactive and solution-focused—You think ahead, solve problems quickly, and always look for ways to improve.
- A strong team player who thrives in a collaborative environment and works hard to support shared goals.
- Passionate about helping people and making a real difference with every call, email, or chat.
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Sales Agent - InsureandGo - Southend-on-Sea employer: AllClear - Voted UK's No.1 for Customer Care
Contact Detail:
AllClear - Voted UK's No.1 for Customer Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Agent - InsureandGo - Southend-on-Sea
✨Tip Number 1
Get to know the company inside out! Research InsureandGo's values, their customer service approach, and what makes them stand out in the travel insurance market. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! Think about how you can showcase your experience in delivering exceptional customer service. Be ready to share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and what they look for in a Sales Agent. Plus, it might just give you an edge in the hiring process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at InsureandGo and ready to contribute to their mission of exceptional customer service.
We think you need these skills to ace Sales Agent - InsureandGo - Southend-on-Sea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Agent role. Highlight your customer service experience and any sales achievements that align with what we’re looking for at InsureandGo.
Show Your Passion: Let your enthusiasm for travel insurance and helping customers shine through in your application. We want to see that you genuinely care about delivering exceptional service and making a difference.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your skills and experiences match our needs.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at AllClear - Voted UK's No.1 for Customer Care
✨Know the Company Inside Out
Before your interview, take some time to research InsureandGo. Understand their values, mission, and what sets them apart in the travel insurance market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about delivering exceptional customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you handled difficult situations and resolved queries promptly, as this aligns perfectly with what InsureandGo is looking for.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience with sales targets and how you've achieved them in previous roles. InsureandGo values candidates who can confidently work towards sales goals, so share specific instances where you met or exceeded expectations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the company.