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- Tasks: Join our team as a Post Room Assistant, handling mail and supporting operations daily.
- Company: Be part of a leading company providing travel insurance for 99% of medical conditions.
- Benefits: Enjoy 33 days holiday, health cash plan, pension, and travel discounts.
- Why this job: Great opportunity for organised individuals who thrive in a supportive, team-oriented environment.
- Qualifications: Experience in an office, excellent communication skills, and attention to detail required.
- Other info: Fixed-term contract with extensive training and easy access to transport links.
The predicted salary is between 20000 - 30000 £ per year.
We’re looking for a reliable and organised Post Room Assistant to join our busy operations team. In this role, you’ll play a vital part in ensuring the smooth handling of incoming and outgoing post, supporting internal departments, and helping us meet our fulfilment and regulatory obligations.
As a key support function within the business, you’ll be responsible for:
- Distributing mail
- Arranging special deliveries
- Dispatching customer fulfilment packs
- Ensuring Contact Centre emails are actioned promptly
- Monitoring stationery and printer supplies
- Reporting technical issues
- Maintaining a professional and courteous approach in all internal interactions
This is a great opportunity for someone who enjoys structure, takes pride in accuracy, and works well as part of a team.
Why Join Us?
- Specialised Expertise: Be part of a company known for its ability to cover 99% of declared medical conditions, providing peace of mind to travellers who might struggle to find adequate cover elsewhere.
- Generous Holiday Allowance: 33 days of annual leave (including bank holidays)
- Comprehensive Benefits Package: Includes a company-paid health cash plan, company pension, holiday buy scheme, travel insurance discounts, and more.
- Professional Growth: Access to extensive training.
- Supportive Environment: Be part of a collaborative and encouraging team culture in a company committed to transparency, empathy, and inclusivity.
- Convenient Location: Easy access to bus routes and trains.
Key Responsibilities
- To receive and distribute company post to the relevant departments in a timely manner
- To arrange special deliveries and recorded deliveries when instructed
- To ensure all customer fulfilment packs are despatched within 5 working days avoiding cross contamination
- To ensure Contact Centre emails are actioned within service levels
- To report operational issues with printers to the IT Department as soon as they are identified
- To maintain an adequate stock of stationery and printer ink to ensure the business can fulfil its fulfilment pack regulatory obligations
- To maintain a professional and courteous manner towards colleagues
- To comply with the housekeeping rules contained within the Employee Handbook
Person Specification
- Experience of working in an office environment – filing or administration
- Excellent communication skills, both written and verbal
- Self-starter
- Attention to detail
- Committed to delivering excellent customer service
- Excellent organisational skills
- Team player
- Competent in MS Office packages
Post Room Assistant - FTC employer: AllClear - Voted UK's No.1 for Customer Care
Contact Detail:
AllClear - Voted UK's No.1 for Customer Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Room Assistant - FTC
✨Tip Number 1
Familiarise yourself with the operations of a post room. Understanding the daily tasks and challenges faced by a Post Room Assistant will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your organisational skills in conversations. Since this role requires excellent organisation, be ready to share examples of how you've successfully managed multiple tasks or projects in the past.
✨Tip Number 3
Showcase your communication abilities. As you'll be interacting with various departments, practice articulating your thoughts clearly and professionally, which will be crucial during any discussions.
✨Tip Number 4
Demonstrate your team spirit. Be prepared to discuss how you work collaboratively with others, as being a team player is essential for this role within our operations team.
We think you need these skills to ace Post Room Assistant - FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office environments, particularly any roles involving filing or administration. Emphasise your organisational skills and attention to detail, as these are crucial for the Post Room Assistant position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description, such as handling incoming and outgoing post, and how your skills align with these tasks.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated in previous positions. This could include written correspondence or verbal interactions with colleagues.
Highlight Teamwork Experience: As a team player is essential for this role, include instances where you have successfully worked within a team. This could be in previous jobs or during training sessions, showcasing your ability to collaborate and support others.
How to prepare for a job interview at AllClear - Voted UK's No.1 for Customer Care
✨Show Your Organisational Skills
As a Post Room Assistant, organisation is key. Be prepared to discuss how you manage tasks and prioritise your workload. Share specific examples from previous roles where your organisational skills made a difference.
✨Demonstrate Attention to Detail
This role requires accuracy in handling post and fulfilling customer packs. During the interview, highlight instances where your attention to detail has helped prevent errors or improve processes.
✨Communicate Effectively
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and concisely. You might be asked about how you handle communication with colleagues, so have examples ready.
✨Emphasise Teamwork
Being a team player is essential in this role. Prepare to discuss how you've collaborated with others in past jobs. Mention any experiences where you supported your team to achieve common goals.
