Customer Experience Manager

Customer Experience Manager

Romford Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead innovative customer experience initiatives to boost satisfaction and retention.
  • Company: Join InsurEvo Group, a multi-award-winning travel insurance leader with 30 million customers.
  • Benefits: Enjoy hybrid work options and be part of a customer-first culture.
  • Why this job: Make a real impact on customer journeys while working in a dynamic, award-winning environment.
  • Qualifications: Experience in customer experience management and a passion for innovation are essential.
  • Other info: This role reports directly to the Head of Customer Experience.

The predicted salary is between 43200 - 72000 £ per year.

Job Description 🌟 Join Our Team as a Customer Experience Manager 🌟 Location: Hybrid (Harold Wood, London Zone 6 / Remote) Department: Marketing Reports to: Head of Customer Experience Are you passionate about elevating customer experience and have a strong drive for innovation? The InsurEvo Group is seeking an experienced Customer Experience Manager to craft and lead customer experience (CX) initiatives that enhance satisfaction and retention across our brands, including AllClear and InsureandGo. 🌍 About InsurEvo Group We’re a multi-award-winning travel insurance group dedicated to customer-first service. Operating in the UK, Ireland, and Australia, we are proud to serve a diverse clientele with over 30 million customers since 2000. Voted as the UK’s No.1 for Customer Care and endorsed by Which? Best Buy, we focus on delivering best in-class travel insurance. 🔹 Key Responsibilities: End-to-End CX Strategy Development: Design and implement customer experience strategies that align with our business objectives. Customer Journey Mapping: Create and manage journey maps across brands and markets to optimise customer interactions. CX Improvement Initiatives: Use data and customer feedback to identify…

Customer Experience Manager employer: AllClear - Voted UK's No.1 for Customer Care

At InsurEvo Group, we pride ourselves on being an exceptional employer that values innovation and customer-centricity. Our hybrid work model allows for flexibility while fostering a collaborative culture that encourages professional growth and development. With a commitment to employee well-being and recognition as the UK's No.1 for Customer Care, joining our team means being part of a dynamic environment where your contributions directly impact customer satisfaction and retention.
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Contact Detail:

AllClear - Voted UK's No.1 for Customer Care Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Experience Manager

✨Tip Number 1

Familiarize yourself with the latest trends in customer experience management. Research innovative CX strategies that have been successful in the travel insurance industry, as this knowledge will help you stand out during discussions.

✨Tip Number 2

Network with professionals in the customer experience field. Attend relevant webinars or local meetups to connect with others who share your passion for enhancing customer satisfaction and retention.

✨Tip Number 3

Prepare to discuss specific examples of how you've successfully implemented CX initiatives in previous roles. Highlight measurable outcomes to demonstrate your impact on customer satisfaction and retention.

✨Tip Number 4

Show your enthusiasm for the InsurEvo Group's mission by researching their brands and understanding their customer base. Tailor your conversation to reflect how your values align with theirs, emphasizing your commitment to a customer-first approach.

We think you need these skills to ace Customer Experience Manager

Customer Journey Mapping
Data Analysis
CX Strategy Development
Customer Feedback Analysis
Project Management
Stakeholder Engagement
Communication Skills
Problem-Solving Skills
Adaptability
Team Leadership
Innovation Mindset
Attention to Detail
Cross-Functional Collaboration
Empathy and Customer-Centric Approach

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.

Tailor Your CV: Customize your CV to highlight relevant experience in customer experience management. Use specific examples that demonstrate your ability to develop CX strategies and improve customer satisfaction.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and innovation. Mention specific initiatives you have led in the past and how they relate to the goals of InsurEvo Group.

Highlight Data-Driven Achievements: In both your CV and cover letter, emphasize any data-driven achievements related to customer feedback and journey mapping. This will show your analytical skills and commitment to improving customer interactions.

How to prepare for a job interview at AllClear - Voted UK's No.1 for Customer Care

✨Show Your Passion for Customer Experience

Make sure to express your enthusiasm for enhancing customer experience during the interview. Share specific examples of how you've successfully improved customer satisfaction in previous roles.

✨Demonstrate Your Strategic Thinking

Prepare to discuss your approach to developing end-to-end customer experience strategies. Highlight any frameworks or methodologies you’ve used in the past to align CX initiatives with business objectives.

✨Be Data-Driven

InsurEvo Group values data in decision-making. Be ready to talk about how you've utilized customer feedback and data analytics to drive CX improvements. Bring examples of metrics you've tracked and the impact they had.

✨Understand the Customer Journey

Familiarize yourself with customer journey mapping techniques. Be prepared to discuss how you would create and manage journey maps to optimize interactions across different brands and markets.

Customer Experience Manager
AllClear - Voted UK's No.1 for Customer Care
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