At a Glance
- Tasks: Provide expert IT support and troubleshoot issues for users across the business.
- Company: Dynamic tech company in Cardiff with a supportive team culture.
- Benefits: 32 days annual leave, health cash plan, pension scheme, and discounts.
- Other info: Opportunities for professional growth and a flexible work environment.
- Why this job: Join a collaborative team and enhance your tech skills while making a real impact.
- Qualifications: 3+ years in IT support, strong problem-solving skills, and excellent communication.
The predicted salary is between 28000 - 29000 € per year.
Department: Information Technology
Location: Cardiff
Compensation: £28,000 - £29,000 / year
We are recruiting an IT Support Technician to provide expert technical support at our Cardiff office. This role involves delivering technical support across the business, maintaining high service standards, and working closely with an experienced on‑site technician. The successful candidate will be proactive, organised, and committed to providing reliable IT support while contributing to the wider IT team spread across three UK sites.
Key Responsibilities
- Providing day‑to‑day support to all onsite and remote users across the business
- Deliver a quality service in a professional, approachable manner
- Ensure all support tickets are resolved efficiently and within the agreed SLA’s
- Working to the defined IT Support procedures and policies
- Diagnosing, troubleshooting and resolving user hardware and application issues
- Setting up and deployment of new Windows desktops and laptops to onsite and remote users
- Relocating of user hardware to alternate locations around the site
- Escalating calls to internal and external support providers where necessary
- Maintain company asset documentation and contribute to the IT Support Knowledge Base
- Assisting the IT Operations Team with on‑site requests
This list of duties is neither exclusive nor exhaustive and may be amended by senior management from time to time, nor is it in an order of importance.
Skills, knowledge & expertise
- At least three years' experience in a similar role
- Strong problem‑solving and organisational skills
- Excellent communication and interpersonal skills, both over the phone and in person
- An eagerness to learn and develop new skills
- Flexibility to work with a wide variety of technology and end‑user skill levels
- A professional manner in dealing with all users at all times
- Ability to multi‑task and manage time effectively
- Ability to work effectively as part of a team
- Flexibility to travel for planned visits to remote offices
- Strong analytical skills and the ability to resolve issues independently
- High standards of professional dress, behaviour, and appearance
The candidate must be well experienced in the following areas and be able to apply these skills from stage zero upwards, with minimal assistance:
- Windows management and Office 365 applications
- User administration via Office 365, Azure AD and Active Directory
- Exchange / Outlook Online administration
- Windows File and Print Server administration
- User hardware and software issue resolution, including investigating and resolving issues beyond immediate solutions
- Windows desktop installations
- Installing/upgrading software on PCs and laptops where required, including minor hardware interventions (battery, RAM, or SSD replacement)
- Following agreed IT procedures
Desirable Skills
- University graduate 2:1
- Experience with MacOS and iOS
- Experience using Jira
Benefits
- 32 days annual leave (including bank holidays)
- Company-paid health cash plan
- Pension via salary sacrifice
- Holiday buy scheme
- Perkbox discount portal
- Staff travel insurance discounts
- Supportive, inclusive team culture
- Convenient office locations with easy access to public transport
IT Support Technician in Cardiff employer: AllClear - Voted UK's No.1 for Customer Care
Join our dynamic team in Cardiff as an IT Support Technician, where you'll enjoy a supportive and inclusive work culture that prioritises employee growth and development. With competitive compensation, generous annual leave, and a range of benefits including a health cash plan and a holiday buy scheme, we are committed to ensuring our employees thrive both personally and professionally. Our convenient office location offers easy access to public transport, making your daily commute hassle-free while you contribute to delivering exceptional IT support across the business.
Contact Detail:
AllClear - Voted UK's No.1 for Customer Care Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or a GitHub account, make sure to highlight them during interviews. Demonstrating your problem-solving abilities can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Technician in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your problem-solving abilities and technical know-how!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills:Since this role involves a lot of interaction with users, make sure to demonstrate your excellent communication skills in your application. We want to know how you handle different situations and ensure a quality service!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Cardiff!
How to prepare for a job interview at AllClear - Voted UK's No.1 for Customer Care
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows management and Office 365 applications. Be ready to discuss your experience with user hardware and software issue resolution, as well as any troubleshooting you've done in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved issues in previous roles. Think about specific situations where you had to think on your feet or escalate a problem, and be ready to share these stories during the interview.
✨Communicate Like a Pro
Since this role involves a lot of interaction with users, practice your communication skills. Be clear and concise when explaining technical concepts, and demonstrate your ability to remain professional and approachable, even under pressure.
✨Demonstrate Your Team Spirit
This position requires working closely with an IT team across multiple sites. Be prepared to discuss how you’ve collaborated with others in the past and how you can contribute to a supportive team culture. Highlight any experiences that showcase your flexibility and eagerness to learn.
