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- Tasks: Provide expert IT support and troubleshoot issues for users across the business.
- Company: Join a supportive tech team in a vibrant Cardiff office.
- Benefits: Enjoy 32 days annual leave, health cash plan, and perks like travel discounts.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: 3+ years in IT support, strong problem-solving skills, and a passion for learning.
The predicted salary is between 25000 - 35000 £ per year.
We are recruiting an IT Support Technician to provide expert technical support at our Cardiff office. This role involves delivering technical support across the business, maintaining high service standards, and working closely with an experienced on-site technician. The successful candidate will be proactive, organised, and committed to providing reliable IT support while contributing to the wider IT team spread across three UK sites.
Key Responsibilities
- Providing day-to-day support to all onsite and remote users across the business
- Deliver a quality service in a professional, approachable manner
- Ensure all support tickets are resolved efficiently and within the agreed SLA’s
- Working to the defined IT Support procedures and policies
- Diagnosing, troubleshooting and resolving user hardware and application issues
- Setting up and deployment of new Windows desktops and laptops to onsite and remote users
- Relocating of user hardware to alternate locations around the site
- Escalating calls to internal and external support providers where necessary
- Maintain company asset documentation and contribute to the IT Support Knowledge Base
- Assisting the IT Operations Team with on-site requests
This list of duties is neither exclusive nor exhaustive and may be amended by senior management from time to time, nor is it in an order of importance.
Skills, knowledge & expertise
- At least three years' experience in a similar role
- Strong problem-solving and organisational skills
- Excellent communication and interpersonal skills, both over the phone and in person
- An eagerness to learn and develop new skills
- Flexibility to work with a wide variety of technology and end-user skill levels
- A professional manner in dealing with all users at all times
- Ability to multi-task and manage time effectively
- Ability to work effectively as part of a team
- Flexibility to travel for planned visits to remote offices
- Strong analytical skills and the ability to resolve issues independently
- High standards of professional dress, behaviour, and appearance
The candidate must be well experienced in the following areas and be able to apply these skills from stage zero upwards, with minimal assistance:
- Windows management and Office 365 applications
- User administration via Office 365, Azure AD and Active Directory
- Exchange / Outlook Online administration
- Windows File and Print Server administration
- User hardware and software issue resolution, including investigating and resolving issues beyond immediate solutions
- Windows desktop installations
- Installing/upgrading software on PCs and laptops where required, including minor hardware interventions (battery, RAM, or SSD replacement)
- Following agreed IT procedures
Desirable Skills
- University graduate 2:1
- Experience with MacOS and iOS
- Experience using Jira
Benefits
- 32 days annual leave (including bank holidays)
- Company-paid health cash plan
- Pension via salary sacrifice
- Holiday buy scheme
- Perkbox discount portal
- Staff travel insurance discounts
- Supportive, inclusive team culture
- Convenient office locations with easy access to public transport
IT Support Technician employer: AllClear Travel Insurance
Contact Detail:
AllClear Travel Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. This will show you're not just book-smart but also ready to tackle real-world problems.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being approachable and professional is key in IT support. Share examples of how you've helped users in the past, as this can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Windows management and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your Communication Skills: Since this role involves interacting with users, make sure to demonstrate your excellent communication skills in your application. Whether it’s through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates from us. Plus, it’s super easy!
How to prepare for a job interview at AllClear Travel Insurance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows management, Office 365, and user administration. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Communication Skills
Since you'll be dealing with users at all levels, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and professionally, both verbally and in writing.
✨Be Proactive and Organised
Prepare examples of how you've taken initiative in previous roles. Discuss how you manage your time effectively and handle multiple tasks, as this is crucial for maintaining high service standards in a busy IT environment.
✨Familiarise Yourself with the Company Culture
Research the company’s values and team culture. Be ready to explain how you can contribute to their supportive and inclusive environment, and don’t hesitate to ask questions about team dynamics during the interview.