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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support for travel insurance inquiries.
- Company: Join InsureandGo, a top-rated travel insurance specialist with a stellar reputation.
- Benefits: Competitive salary, uncapped commission, 32 days leave, and great staff discounts.
- Why this job: Make a real difference in customers' travel experiences while growing your career.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Supportive team environment with ongoing training and career progression opportunities.
The predicted salary is between 30000 - 40000 £ per year.
InsureandGo is one of the UK’s leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding 4.9-star Trustpilot rating, our reputation is built on consistently delivering exceptional customer experiences. We’re proud to be a Which? Recommended Provider, and our award-winning policies are 5-star rated by Defaqto. From offering specialist cover for pre-existing medical conditions to supporting customers when they need us most, we believe travel should be accessible to everyone.
We’re now looking for a Sales Agent who leads by example, inspires team spirit, and drives high performance — all while putting exceptional customer service at the heart of everything they do. If you’re passionate about delivering service excellence, and thrive in a fast-paced, ever-changing environment, this could be your ideal next step.
Why Join Us?
- Competitive Starting Salary: £24,525, plus a guaranteed £210 monthly training bonus for the first 6 months.
- Earnings Potential: Uncapped commission paid monthly, with average additional earnings between £6,000 and £15,000 annually.
- Elite Bonus: Quarterly uncapped bonus opportunities.
- 32 days’ annual leave (including bank holidays) plus 1 day off for your birthday.
- A great benefits package, including:
- Company-paid health cash plan
- Company pension scheme
- Holiday buy scheme
- Staff discounts on travel insurance
Operational Hours:
- Monday to Friday: 8:30 AM – 8:00 PM
- Saturday: 9:00 AM – 5:30 PM
- Sunday: 10:00 AM – 5:00 PM
Key Responsibilities
- Deliver friendly, expert service that reflects InsureandGo values, supporting customers with pre-existing medical conditions.
- Listen empathetically, respond professionally, and resolve queries promptly to ensure customers feel supported.
- Handle a variety of enquiries calmly and confidently, guiding customers through policies and claims.
- Meet quality goals like first-call resolution and customer satisfaction, while maintaining a personal touch.
- Engage in ongoing training to improve knowledge and skills for career growth.
- Collaborate with colleagues to enhance customer experience and share constructive feedback.
- Adhere to FCA regulations, data protection, and internal policies, staying updated to ensure compliance.
What We're Looking For
- Experienced in delivering exceptional service in a customer service or contact centre environment.
- Confident working towards sales and service targets, with a clear understanding of what great performance looks like.
- Skilled in building rapport and creating positive customer experiences—especially for those who need extra care or reassurance when travelling.
- Comfortable navigating contact centre systems and processes, and able to handle multiple tasks efficiently.
- Proactive and solution-focused—you think ahead, solve problems quickly, and always look for ways to improve.
- A strong team player who thrives in a collaborative environment and works hard to support shared goals.
- Passionate about helping people and making a real difference with every call, email, or chat.
Locations
Sales Agent in Essex, Southend-on-Sea employer: AllClear Travel Insurance
Contact Detail:
AllClear Travel Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Agent in Essex, Southend-on-Sea
✨Tip Number 1
Get to know the company inside out! Research InsureandGo's values, services, and customer feedback. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your experience in delivering exceptional customer service. Role-play with a friend or in front of the mirror to nail that confident delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at InsureandGo.
We think you need these skills to ace Sales Agent in Essex, Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match what we're looking for in a Sales Agent. Highlight your customer service experience and any sales achievements to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional service and how you can contribute to our team spirit. Keep it friendly and professional!
Showcase Your Customer Service Skills: In your application, give examples of how you've gone above and beyond for customers in the past. We love candidates who can demonstrate empathy and problem-solving skills, especially in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you'll be one step closer to joining our fantastic team at InsureandGo!
How to prepare for a job interview at AllClear Travel Insurance
✨Know the Company Inside Out
Before your interview, take some time to research InsureandGo. Understand their values, mission, and what makes them a leader in travel insurance. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Sales Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations and turned them into positive outcomes—this will resonate well with the interviewers.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience with sales targets and how you've achieved them. Think of specific instances where you exceeded expectations or contributed to team goals. This will illustrate your ability to thrive in a performance-driven environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows that you’re engaged and serious about the position. You might ask about the training process or how success is measured in the Sales Agent role.