Floor Lead - London Marylebone

London Marylebone | Retail Team | Reports to the Marylebone Store Leader

Who is Allbirds? At Allbirds, we’re on a mission to prove that comfort, good design and sustainability don’t have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness.

The Floor Lead is the catalyst for bringing the Allbirds brand to life through an understanding of our culture and delivering an exceptional customer experience. As a Lead, you will ensure exceptional in-store experiences through positive customer interactions. You will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations. You openly share your knowledge of products, your passion for the community and your efforts to protect the environment. You contribute to the success of the team through customer service, teamwork, merchandising, operations, events, and environmental activism.

What does the job entail?

• Delivering an exceptional customer experience and executing daily operations within the store.
• Provide all customers with a high quality and personalized in-store experience.
• Be a product and fit expert.
• Operate our point-of-sale system.
• Clientele and drive loyalty member program to build relationships, support customer retention and increase traffic.
• Maintain store appearance, cleanliness, and organization, requesting maintenance from internal and external partners as needed.
• Complete opening and closing procedures, including front and back of house.
• Uphold proper visual merchandising standards on the retail floor and windows.
• Monitor stock levels, fill shelves, and ensure all available product is visible on the floor.
• Work the backroom to pull sendbacks, rearrange stock, and transfer product as needed.
• Ensure compliance to policies and procedures.
• Delegate tasks to ambassadors to ensure productivity and that shift goals are met.
• Fulfill Leader on Duty responsibilities, ensuring brand standards through the selling experience and timely completion of tasks.
• Give timely feedback on the customer experience to impact the energy in the store and KPI results.
• Ensure all team members understand the goals for their shift and support them in achieving them.
• Model honest and effective communication when delivering and receiving feedback.
• Promote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessary.
• Coaches and encourages others to succeed by proactively offering expertise and assistance.

Experience

• High School Diploma or GED.
• 2+ years experience in retail, direct customer sales and service, or hospitality, preferred.
• 1+ years of retail management experience preferred.
• Excellent communication skills and good judgment.
• Strong organizational skills with the ability to multitask and prioritize tasks.
• Basic understanding of retail math for handling transactions and calculating discounts.
• Familiarity with POS systems and ability to learn new technical sales tools quickly.
• Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts and holidays.
• Passionate about providing great customer experience.
• Strong interpersonal, verbal, and communication skills; ability to build relationships and adapt to a diverse customer base is desired.
• Able to work approximately 40 hours per week, including a minimum of one weekend day.

Physical Requirements

• Able to stand/walk for extended periods of time on the sales floor.
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, and store merchandising.
• Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean, dust, etc.
• Use of iPads, computers, POS devices.
• Able to safely lift boxes up to 30 pounds.
• Comfortable climbing ladders.
• Depending on location, going up and down stairs.
• Exceptions and creative solutions can be made to accommodate physical restrictions.

What do we offer?

The Allbirds pay rate for the role is: £14.50 per hour. Allbirds routinely evaluates pay rates, and the ranges are subject to change based on market rates and other factors. We factor in a number of components when determining starting pay, including the job and level you are hired into, location/metropolitan area, skillset, and peer compensation.

Additional benefits for roles at Allbirds may include: paid time off, equity, company bonus or sales commissions/bonuses; 401(k) plan with matching; medical, dental, and vision benefits; pre-tax savings, and wellness & lifestyle benefits.

Benefits Overview

When you join our flock at Allbirds, we offer competitive pay as well as bonus and equity for eligible roles, healthcare, retirement savings, and other great benefits for the whole being. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Health benefits include Medical, Dental, and Vision plans for employees and eligible dependents. Medical plan options include: PPO, HDHP (100% premium paid for employees, employees only pay premium for dependents), and HMO (in California) 100% Company paid OneMedical memberships available for members of certain medical plans. Company HSA contribution for enrolled HSA members.

Financial benefits include: company equity for eligible roles, 401(k) with employer matching contribution (with immediate vesting and pre and post-tax options), Employee Stock Purchase Plan, company-paid life insurance for full time roles, short-term and long-term disability, pre-tax savings programs for eligible healthcare, childcare and commuter expenses for both full and part-time roles, medical travel expense reimbursement program for full and part-time roles.

Unlimited PTO for full-time corporate roles, sick and vacation time for other roles, plus parental leave (with a new parent bonus for full-time employees), volunteering, medical & family care leave, bereavement, jury duty, and voting.

Support benefits through Modern Health (free mental health benefit with coaching and therapy sessions), Employee Assistance Program and more.

Other Perks include: the company discount (50%) on most Allbirds products, discount mall through LifeBalance, reimbursement on eligible wellness expenses (full-time employees) and cellphone and more for certain eligible roles.

Please apply with your resume. We are excited to hear from you!

Diversity

Allbirds has a culture of honesty, respect and trust, and we are committed to providing an environment where equal employment opportunities are available to all applicants and employees without regard to their membership in any protected classification such as sex, race, color, creed, national origin, ancestry, religion, age, marital status, pregnancy (including childbirth, lactation and related medical conditions) genetic information (including characteristics and testing), military and veteran, disability (mental or physical), sexual orientation, gender identity, gender expression, or any other status protected under applicable local, state, or federal law.

Allbirds is committed to Equal Employment Opportunity (EEO) in all aspects of the employer-employee relationship including, but not limited to: recruitment, hiring, training, advancement and termination. Allbirds believes in doing the right thing, and is committed to enhancing our diversity, and demonstrating that commitment to our employees, customers and community. The Company promotes diversity by developing policies, programs and procedures that foster a work environment in which differences are respected and employees are treated fairly.