At a Glance
- Tasks: Support and maintain O365 infrastructure, focusing on SharePoint and Teams.
- Company: Join Allan Webb, a leading engineering consultancy with a collaborative culture.
- Benefits: Competitive salary, agile working, comprehensive benefits, and career development opportunities.
- Other info: Inclusive environment with mentoring and active EDI initiatives.
- Why this job: Make a real impact in IT while working on high-profile projects.
- Qualifications: Experience in IT support and Microsoft 365 administration required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced O365 Support Engineer to join our IT team, taking responsibility for the support and maintenance of our O365 infrastructure. This role focuses on ensuring our SharePoint, Teams and Azure platforms meet Allan Webb's operational standards, working closely with users across the business to resolve technical issues, maintain system integrity, and deliver reliable IT services that support our daily operations.
Key Responsibilities
- Maintain and administer AWL's SharePoint infrastructure, ensuring ongoing functionality, security, and integrity of SharePoint and Microsoft Teams sites.
- Develop, implement, and maintain Power Automate workflows to streamline processes and improve operational efficiency.
- Provide technical support via phone, email, and ticketing systems, diagnosing and resolving hardware, software, and network issues.
- Monitor IT systems and network performance proactively using O365, Purview and Defender, identifying and resolving potential issues.
- Create and maintain user guides, knowledge base articles, and technical documentation.
- Support employee onboarding and offboarding processes.
- Ensure all IT support activities comply with company IT policies, security protocols, and data protection regulations.
- Provide onsite IT support across all AWL office locations throughout the UK.
The Ideal Candidate will have
- Strong, proven experience in IT support, systems administration, and Microsoft 365 administration.
- Hands-on experience administering Microsoft SharePoint and Microsoft Teams in an enterprise environment.
- Proven experience developing and maintaining Microsoft Power Automate workflows.
- Experience administering Active Directory, Microsoft Entra ID, InTune management, and access management.
- Experience working within ITIL-aligned IT service management environments.
- Strong knowledge of hardware diagnostics and troubleshooting.
- Solid understanding of IT security principles, cybersecurity best practices, and data protection requirements.
- Excellent customer service skills with a professional, patient, and user-focused approach.
- Full UK driving licence with ability to travel throughout the UK.
Highly Desirable
- Relevant Microsoft certifications (Power Platform Functional Consultant Associate, Teams Administrator Associate, SharePoint Administration).
- Experience working within regulated, security-conscious, or defence-sector environments.
- Understanding of Cyber Essentials, ISO 27001, FSC accreditation, and MoD security standards.
Location
Office based – Stonehouse office, Gloucestershire, with travel to AWL offices throughout the UK as required.
Salary
Competitive package including excellent benefits.
What We Offer
- Competitive salary package.
- Agile working arrangements.
- Comprehensive benefits package.
- Regular personal development reviews.
- Structured career development pathway.
- Investment in professional qualifications and training.
- Mentoring and coaching programmes.
- Opportunity to work on high-profile projects.
- Inclusive and supportive work environment.
- Active EDI networks and initiatives.
About Us
At Allan Webb, we're more than just a leading engineering consultancy – we are a team of over 300 specialists dedicated to making a real difference. With over 60 years of experience, we provide asset optimisation services to defence, government, energy, pharmaceuticals, and aerospace sectors, both in the UK and internationally. Our work aims to deliver a safe and sustainable world by turning complex asset management challenges into streamlined, cost-effective solutions. We believe in the power of people. That is why we champion agile working, giving you the flexibility to choose your hours and how you work. We foster an inclusive culture where different perspectives spark innovation and excellence. As signatories of the Armed Forces Covenant, we support service personnel, veterans, and their families, and we remain closely connected to our local communities. Successful applicants will be required to be security cleared prior to appointment. Allan Webb is an equal opportunities employer, proudly supporting the Armed Forces Covenant, and welcomes applications from all suitably qualified individuals, including service leavers.
O365 & SharePoint Support Engineer - Agile, UK Travel in Stonehouse employer: Allan Webb
Allan Webb is an exceptional employer, offering a dynamic and inclusive work environment in Stonehouse, Gloucestershire. With a strong focus on employee development, we provide comprehensive benefits, agile working arrangements, and opportunities for professional growth through mentoring and training. Join us to be part of a dedicated team that values innovation and supports meaningful projects across various sectors, while enjoying the flexibility and support that comes with our commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land O365 & SharePoint Support Engineer - Agile, UK Travel in Stonehouse
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups or webinars, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that O365 Support Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your experience with SharePoint, Teams, and Power Automate. This can be a game-changer during interviews, as it gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT support scenarios and think through how you’d handle them. Being able to demonstrate your problem-solving skills will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive and keen on being part of our awesome culture.
We think you need these skills to ace O365 & SharePoint Support Engineer - Agile, UK Travel in Stonehouse
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the O365 & SharePoint Support Engineer role. Highlight your experience with Microsoft 365, SharePoint, and Teams, and don’t forget to mention any relevant certifications you have!
Show Off Your Skills:In your cover letter, showcase your technical skills and customer service experience. We want to see how you've resolved issues in the past and how you can bring that expertise to our team.
Be Clear and Concise:When filling out your application, keep your language clear and concise. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication that gets to the point!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Allan Webb
✨Know Your O365 Inside Out
Make sure you brush up on your knowledge of O365, especially SharePoint and Teams. Be ready to discuss how you've supported these platforms in the past, and think of specific examples where you've resolved issues or improved functionality.
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your troubleshooting process and the impact of your solutions.
✨Demonstrate Your Customer Service Approach
Since this role involves a lot of user interaction, be ready to talk about your customer service philosophy. Share examples of how you've maintained a professional and patient attitude while helping users, especially in high-pressure situations.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL-aligned service management is crucial for this position. Brush up on ITIL principles and be prepared to discuss how you've applied them in your previous roles, particularly in maintaining system integrity and compliance with IT policies.
