At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: Join Allan Webb, a leading engineering consultancy with a supportive team culture.
- Benefits: Enjoy a competitive salary, agile working, and comprehensive benefits.
- Other info: Opportunities for professional development and mentoring in an inclusive workplace.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in IT support, strong problem-solving skills, and a customer-centric attitude.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid (Regular attendance required at our Stonehouse, Gloucestershire office)
Salary: Competitive package including excellent benefits
About The Role
We're looking for a motivated and customer-focused IT Technician to join our busy support team. As the first point of contact for our internal users, you'll play a vital role in keeping our technology running smoothly whilst delivering excellent customer service. This is a varied role where you'll manage our IT helpdesk, troubleshoot technical issues, and work with our SharePoint environment and company website. You'll have the opportunity to develop your skills across multiple platforms whilst working in a supportive team environment.
Key Responsibilities
- Provide first-line IT support via Microsoft Teams chat and email to users experiencing technical issues
- Troubleshoot hardware and software issues, offering effective solutions to resolve them
- Log and manage tickets using our IT service management tool
- Connect remotely to resolve technical issues for end users
- Manage our SharePoint environment with respect to security, compliance and threat detection
- Manage and update the AWL website, ensuring security and managing users
- Create and adjust SharePoint Flow and Power Automate workflows based on user requirements
- Escalate more complex issues to the 2nd Line Support team when necessary
- Document resolutions and create knowledge articles to ISO27001 standards
- Maintain a proactive approach in resolving recurring technical issues
- Ensure all service-level agreements (SLAs) are met within designated timeframes
- Follow ISO27001 processes and procedures, maintaining accurate documentation
The Ideal Candidate
Essential
- Previous experience in IT support or a customer service role
- Strong problem-solving skills and attention to detail
- Good knowledge of Windows desktop and server operating systems
- Familiarity with Active Directory, Office 365, and common IT applications
- Excellent communication skills, both verbal and written
- A customer-centric attitude with the ability to remain calm under pressure
- Ability to work well in a team environment and collaborate with colleagues
Highly Desirable
- Experience of SharePoint and Power Automate
- Strong knowledge of WordPress and web management
- Familiarity with PowerShell
- IT-related certification (e.g., CompTIA A+, ITIL Foundation)
- Relevant IT degree or equivalent experience
Security Clearance
Successful applicants will be required to hold or obtain SC level security clearance prior to appointment.
About Us
At Allan Webb, we're more than just a leading engineering consultancy – we are a team of over 300 specialists dedicated to making a real difference. With over 60 years of experience, we provide asset optimisation services to defence, government, energy, pharmaceuticals, and aerospace sectors, both in the UK and internationally. Our work aims to deliver a safe and sustainable world by turning complex asset management challenges into streamlined, cost-effective solutions. We believe in the power of people. That's why we champion agile working, giving you the flexibility to choose your hours and how you work. We foster an inclusive culture where different perspectives spark innovation and excellence. As signatories of the Armed Forces Covenant, we support service personnel, veterans, and their families, and we remain closely connected to our local communities.
What We Offer
- Competitive salary package
- Agile working arrangements
- Comprehensive benefits package
- Regular personal development reviews
- Structured career development pathway
- Investment in professional qualifications and training
- Mentoring and coaching programmes
- Opportunity to work on high-profile projects
- Inclusive and supportive work environment
- Active EDI networks and initiatives
Allan Webb is an equal opportunities employer, proudly supporting the Armed Forces Covenant, and welcomes applications from all suitably qualified individuals, including service leavers, veterans, reservists, and military spouses/partners.
IT Technician in Stonehouse employer: Allan Webb
Allan Webb Ltd is an exceptional employer, offering a dynamic and inclusive work environment in Stonehouse, Gloucestershire, where flexibility and employee wellbeing are prioritised. With a strong commitment to professional development through structured career pathways, mentoring, and investment in training, employees have the opportunity to work on high-profile projects that make a real-world impact while embracing cutting-edge technologies like AI-assisted development. Join us to be part of a supportive team that values innovation and collaboration, ensuring your ideas are heard and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Stonehouse
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Allan Webb values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Allan Webb might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Allan Webb!
✨Direct Apply to Allan Webb
Let's not forget to apply directly through the Allan Webb website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in Stonehouse
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allan Webb.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allan Webb. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allan Webb
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
