At a Glance
- Tasks: Support and maintain O365 infrastructure, ensuring seamless functionality for SharePoint and Teams.
- Company: Join Allan Webb, a leading engineering consultancy with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, agile working, and comprehensive benefits including professional development.
- Other info: Be part of an inclusive culture that values diverse perspectives and offers excellent career growth.
- Why this job: Make a real impact in IT support while working on high-profile projects across various sectors.
- Qualifications: Experience in IT support and Microsoft 365 administration is essential.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced O365 Support Engineer to join our IT team, taking responsibility for the support and maintenance of our O365 infrastructure. This role focuses on ensuring our SharePoint, Teams and Azure platforms meet Allan Webb's operational standards, working closely with users across the business to resolve technical issues, maintain system integrity, and deliver reliable IT services that support our daily operations.
Key Responsibilities
- Maintain and administer AWL's SharePoint infrastructure, ensuring ongoing functionality, security, and integrity of SharePoint and Microsoft Teams sites.
- Develop, implement, and maintain Power Automate workflows to streamline processes and improve operational efficiency.
- Provide technical support via phone, email, and ticketing systems, diagnosing and resolving hardware, software, and network issues.
- Monitor IT systems and network performance proactively using O365, Purview and Defender, identifying and resolving potential issues.
- Create and maintain user guides, knowledge base articles, and technical documentation.
- Support employee onboarding and offboarding processes.
- Ensure all IT support activities comply with company IT policies, security protocols, and data protection regulations.
- Provide onsite IT support across all AWL office locations throughout the UK.
The Ideal Candidate will have
- Strong, proven experience in IT support, systems administration, and Microsoft 365 administration.
- Hands-on experience administering Microsoft SharePoint and Microsoft Teams in an enterprise environment.
- Proven experience developing and maintaining Microsoft Power Automate workflows.
- Experience administering Active Directory, Microsoft Entra ID, InTune management, and access management.
- Experience working within ITIL-aligned IT service management environments.
- Strong knowledge of hardware diagnostics and troubleshooting.
- Solid understanding of IT security principles, cybersecurity best practices, and data protection requirements.
- Excellent customer service skills with a professional, patient, and user-focused approach.
- Full UK driving licence with ability to travel throughout the UK.
Highly Desirable
- Relevant Microsoft certifications (Power Platform Functional Consultant Associate, Teams Administrator Associate, SharePoint Administration).
- Experience working within regulated, security-conscious, or defence-sector environments.
- Understanding of Cyber Essentials, ISO 27001, FSC accreditation, and MoD security standards.
Location
Office based – Stonehouse office, Gloucestershire, with travel to AWL offices throughout the UK as required.
Salary
Competitive package including excellent benefits.
What We Offer
- Competitive salary package.
- Agile working arrangements.
- Comprehensive benefits package.
- Regular personal development reviews.
- Structured career development pathway.
- Investment in professional qualifications and training.
- Mentoring and coaching programmes.
- Opportunity to work on high-profile projects.
- Inclusive and supportive work environment.
- Active EDI networks and initiatives.
About Us
At Allan Webb, we're more than just a leading engineering consultancy – we are a team of over 300 specialists dedicated to making a real difference. With over 60 years of experience, we provide asset optimisation services to defence, government, energy, pharmaceuticals, and aerospace sectors, both in the UK and internationally. Our work aims to deliver a safe and sustainable world by turning complex asset management challenges into streamlined, cost-effective solutions. We believe in the power of people. That is why we champion agile working, giving you the flexibility to choose your hours and how you work. We foster an inclusive culture where different perspectives spark innovation and excellence. As signatories of the Armed Forces Covenant, we support service personnel, veterans, and their families, and we remain closely connected to our local communities. Successful applicants will be required to be security cleared prior to appointment. Allan Webb is an equal opportunities employer, proudly supporting the Armed Forces Covenant, and welcomes applications from all suitably qualified individuals, including service leavers.
IT Support Engineer in Stonehouse employer: Allan Webb
Allan Webb is an exceptional employer, offering a dynamic and inclusive work environment in Stonehouse, Gloucestershire. With a strong focus on employee development, we provide structured career pathways, investment in professional qualifications, and opportunities to work on high-profile projects. Our commitment to agile working arrangements and a comprehensive benefits package ensures that our team members can thrive both personally and professionally while contributing to meaningful projects that make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Stonehouse
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Support Engineer role.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your O365 knowledge and be ready to demonstrate your troubleshooting skills. We recommend practising common scenarios you might face in the role.
✨Tip Number 3
Show off your soft skills! As an IT Support Engineer, customer service is key. We suggest sharing examples of how you've helped users in the past, highlighting your patience and user-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace IT Support Engineer in Stonehouse
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with O365, SharePoint, and Teams, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate their troubleshooting abilities and customer service skills, so don’t hold back!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon unless it's relevant. We want to get to know you, but we also need to see that you can communicate effectively in a work environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Allan Webb
✨Know Your O365 Inside Out
Make sure you brush up on your knowledge of O365, especially SharePoint and Teams. Be ready to discuss how you've used these platforms in previous roles, and think of specific examples where you've resolved issues or improved functionality.
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your troubleshooting process and the impact of your solutions.
✨Demonstrate Customer Service Excellence
Since this role involves a lot of user interaction, be ready to talk about your approach to customer service. Think of times when you’ve gone above and beyond to help users, and how you maintain a professional and patient attitude under pressure.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL-aligned service management is crucial for this position. Brush up on ITIL principles and be prepared to discuss how you've applied them in your previous roles, particularly in managing IT support activities and ensuring compliance with policies.
